Forum Discussion

abbeb's avatar
abbeb
Newbie
2 years ago
Solved

Wifi/internet not connecting problem

hey so i have a problem I have a roku and I think someone is blocking the wifi connect. ( maybe or idk) like wifi was not working so I reset connection and tv reset and didn't work. did factory reset but wouldn't let me put my account email on there l it says no wifi and didnt load. so what do I do ??

tv & player wifi
  • renojim's avatar
    renojim
    2 years ago

    Tjonea, do you see that note that states, "Wi-Fi hardware missing"?  It's never going to find any Wi-Fi networks.  It seems to be not uncommon on these TVs.  Something has failed within the TV.  If your TV has an Ethernet port and your router is close to your TV, you can use a wired connection.  If not, your options are limited.  If it's still under warranty, try contacting TCL.

    Where can I get support for my Roku TV™? | Official Roku Support

8 Replies

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hey abbeb,

    A warm welcome here in the Roku Community!

    We're sorry for the late response and would love to help you out about this. If you are still experiencing the issue, please share with us more information about it.

    Let us know...

    • Have you made some changes to your network recently?
    • Is this a newly set-up device or have you been using it recently?

    Please help us provide more information so that we can further look into it.

    Thanks,

    Rey

    • Becky50's avatar
      Becky50
      Newbie
      2 years ago

      Roku won't connect to my WiFi. I have done all the troubleshooting. It was working fine a few weeks ago. It is the same device with the same TV. my Internet has not changed. What can I do🤷🏼‍♀️...thank you.

    • Tjonea's avatar
      Tjonea
      Reel Rookie
      2 years ago

      hey so i have a problem I have a roku and I think someone is blocking the wifi connect. ( maybe or idk) like wifi was not working so I reset connection and tv reset and didn't work. did factory reset but wouldn't let me put my account email on there l it says no wifi and didnt load. so what do I do ??

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Hi Tjonea,

        A warm welcome here in the Roku Community!

        Thanks for reaching out about this connectivity issue. Try connecting your device to an alternative network like a mobile hotspot and see if that helps.

        Thanks,
        Rey

  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi Becky50,

    Greetings from the Roku Community!

    We're glad to assist you with your inquiry. We'd like to know more about it so we can further assist you. Please provide us with more details.

    • What troubleshooting steps have you taken so far?
    • Have you tried restarting your network router?
    • What error message or code are you getting after trying to connect to your network?
    • Do you have cellular data, so we can try connecting your device to your hotspot?

    We'll be waiting for your response.

    Kind regards,

    Eunice