Wifi randomly drops wifi connection no matter what
I purchased my Roku Ultra 4802X about 6 months ago. Everything worked great until about a month ago and the Roku started dropping the wifi connection. I tried reinstalling the channels, I tried moving the Roku closer to the modem, and eventually as a last resort I did a hard reset and it did nothing. I believe the Roku has become defective as I have never had any other problems with my other streaming devices such as the Amazon fire stick and even the smarts tv that we use the Roku with. If there’s any other suggestions someone could give me that would be great, but if it is defective then I will never be purchasing a Roku again as I couldn’t even get technical support assistance because when I typed my model in for tech support they said their was none available for that device which seems odd being as it’s one of their latest devices..anyways, any device would be great.
I never received an error code but I figured out the problem and I think Roku needs to know about it. I had 2 other Roku ultra remotes paired to both boxes and when I disconnected the other 2 remotes it stopped the wifi from disconnecting and no more crashes as a result of the wifi disconnecting. This seems like a software issue as I can’t see what else would cause the Roku Ultra to drop wifi if there's to many remotes pair to the Roku.
