Forum Discussion

brianmjk94's avatar
brianmjk94
Newbie
2 years ago
Solved

Westinghouse Roku TV Remote Connect Help

Hi,   I have a Westinghouse Roku TV and the physical remote stopped working with the TV, so I started using the remote app. Now, the app will never connect to my TV, it won't even find it discovera...
remotes
  • makaiguy's avatar
    makaiguy
    2 years ago

    pcenteno& brianmjk94 -

    The infrared (IR) remotes for Roku TV's from other manufacturers than Roku (Westinghouse in this case) are made by the TV manufacturers, not Roku, so Roku does not supply direct replacements for them.

    You can find replacement IR Roku TV remotes on Amazon, eBay, Walmart, and other retailers, at fairly low cost.  All Roku TVs respond to the same set of IR control codes which makes Roku TV remotes from different manufacturers, including third party manufacturers, essentially interchangeable.  Just be sure they explicitly say they are for Roku TVs, not Roku devices, since Roku TVs and Roku devices use different sets of control codes.

    Or if you want to go the Cadillac route, both versions of Roku Voice Remotes control by WiFi instead of IR, are compatible with Roku TVs, and can (must, actually) be linked to them.

Anonymous's avatar
Anonymous
2 years ago

Loveyourlobe 

Anything blocking the TV remote sensor? Mine has a red light. Otherwise:

If it's an infrared (IR) remote there is not pairing button. If your IR remote does not work, you sure you have the right one? I have a Westinghouse ROKU TV got Westinghouse replacement IR remote at Amazon.

It works fine and under $10.

 

Loveyourlobe's avatar
Loveyourlobe
Reel Rookie
2 years ago

Anonymous nothing is blocking it. I tried several orientation to check for this. 

Yes, it should work automatically since it’s an IR remote. I believe there is nothing wrong with my remote, it’s the TV. You can test an IR remote using the front camera of a smart phone. If you hit buttons while viewing it through the front camera you will see it light up. I also purchased a new one from Amazon for the Westinghouse to be on the safe side, it’s made for Westinghouse specifically and works with my model, but the TV will not communicate with it.

The receiver on the TV flashes red while it’s on, I’m not sure if that indicates something. I’m looking into that now. If you have any ideas for me to try, send them my way. I have factory reset the TV and now it’s stuck on the selecting a language screen. You can’t use the button on the TV to toggle, you need to remote. 

  • Anonymous's avatar
    Anonymous
    2 years ago

    Loveyourlobe 

    I don't know my Westinghouse ROKU TV came with a WIFI remote. I bought the infrared replacement so I could teach the commands to my universal infrared remote and it works perfectly.  Sorry I have no clue what has happened to you.  

    • Tbeer46's avatar
      Tbeer46
      Channel Surfer
      2 years ago

      Having the same issue! The infrared works. But it will only turn TV on or off.I did a factory reset, now I'm stuck at the "Let's Get Started" screen. Only bought TV less than a year ago

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        Thank you for posting here in the Roku Community, Tbeer46!

        We appreciate you reaching out for support, and we'd be more than happy to help you find the best resolution so you can get back on streaming and control your Roku device.

        Before proceeding, please confirm what specific Roku device model you are having this issue with. Also, is this the remote that came with your device? If not, what specific Roku remote is this? 

        In the meantime, you can try the following steps below to help you troubleshoot your physical Roku remote:

        Reboot your remote

        If your voice remote uses standard AA or AAA alkaline batteries, you can reboot it by removing and reinstalling the batteries.

        1. Remove the battery cover on the back of your remote
        2. Remove both batteries from the battery compartment
        3. Re-insert the negative (-) end of a battery first and then gently push the positive (+) end until the battery clicks into place
        4. Repeat the previous step to install the second battery
        5. Put the battery cover back on your remote

        Replace the batteries of your remote

        If your voice remote uses standard batteries, use the following steps to replace the batteries in your voice remote with a new matching pair.

        1. Locate a new matching pair of batteries
        2. Remove the battery cover on the back of your remote
        3. Remove both batteries from the battery compartment
        4. Insert the negative (-) end of the new battery and then gently push the positive (+) end until the battery clicks into place
        5. Repeat the previous step to install the second battery
        6. Put the battery cover back on your remote

        For reference, you may visit these support articles dedicated to this:

        Keep us posted on how it goes!

        Best regards,
        Carly

  • Scottallen's avatar
    Scottallen
    Channel Surfer
    2 years ago

    Same flashing red light I tried wired but still won’t connect if I would have known you can’t even turn the volume up never buy Roku again

  • Scottallen's avatar
    Scottallen
    Channel Surfer
    2 years ago
    • Same red light flashing can you connect wired without a remote can’t even turn it up without a remote …never buy Roku again