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wintersoldier's avatar
wintersoldier
Reel Rookie
6 years ago
Solved

Vudu launching by itself

I just recently purchased Roku Ultra LT from Walmart.   Recently without warning the unit suddenly launches into "VUDU" app.  I am not even touching the "Vudu" button on the remote or not even near the remote.  Any suggestions?

  • GodisLove 

    Thanks for the update.

    If you are still unable to resolve the issue you are experiencing, please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

     

    Thanks,
    Danny

39 Replies

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  • Hi Danny,

    My Onn Roku Tv us launching Vudu constantly. Please help!

    Model #100012589

    S/N. C0190931H3A170075

  • how do you really stop Vudu and radio from popping up??

    Do not tell me to go to settings, do not tell me to stand on my head until the blood runs from my toes and floods my brain with more of your dialog to do this and do that. Just stop the incessant interruptions to my searching for a different program to watch. 

    • RokuIrene-S's avatar
      RokuIrene-S
      Retired Moderator

      Hi Djc-Lizard

      Thanks for the post.

      This step is crucial when performing the troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we suggest giving it a shot once again.

      Would you mind checking the remote for us if you have a Vudu shortcut button, on it?

      For more information: How do I remove channels from my Roku® streaming device? 


      All the best,
      Irene

    • GodisLove's avatar
      GodisLove
      Reel Rookie

      Use a safety pin and press the little reset button on your roku :).

  • I have had my roku for 2 & 1/2 years, and today it started automatically loading vudu, and it won't let me back out.  I do not watch vudu, so I do not ever press the vudu button, so it is not possible that the vudu button is stuck on.  I have done the reset for the roku twice, and it still keeps happening.  Paula

    • Tivoburkee's avatar
      Tivoburkee
      Community Streaming Expert

      pmf0419 

       

      Try pointing the remote at the camera of your cellphone without pressing a key yourself, do you see flashes? It means the remote is constantly sending the Vudu command, it isn't the fault of the Roku itself so stop resetting it. You need a new remote.

      • Jack8's avatar
        Jack8
        Reel Rookie

        Good tip. Definitely the remote. My bad remote was NOT a genuine Roku remote. 

  • Jack8's avatar
    Jack8
    Reel Rookie

    I have found that a bad remote can cause the VUDU launch problem. It will interfere with your other remote if you have one. It seems to randomly transmit a signal even turning on the tv if quick launch is enabled. I took the batteries out of the suspect remote and all is well. 

    • Tivoburkee's avatar
      Tivoburkee
      Community Streaming Expert

      Even if your roku remote doesn't have a vudu key, the roku will respond to a command that would change it to vudu app, and if you have another devices remote that uses similar IR code it could interfere with each  other. I have 5 hdmi switch whose remote commands are the same as my tcl roku tv, hdmi 1 on the switch trips the option * command on the tv, where hdmi 5 is the same as mute on the tv. So it might just be then tv volume or mute that initiates the vudu command? Anythings possible. 

  • I have no vudu button and on 2 of my ROKU devices, vudu continues to try to load. Did system update and deleted the channel it just wants me to add it.  And continues in a loop all is stuck and no other options from regular remote or phone app based remote.  HELP!

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator

      JAZIII

      Thanks for the update.

      Have you tried removing the channel and then trying to to perform a factory reset on the Roku device to see if you are still experiencing the issue?

      For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

      Please keep us posted.


      Thanks,
      Danny

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    Only thing that comes to mind:
    Examine the Vudu button closely. Is it stuck in a depressed or partially depressed position?
    • Tivoburkee's avatar
      Tivoburkee
      Community Streaming Expert

      On recently upgraded roku's bought at Walmart there is an advertisement in the menu list to the left on the home page, usually where the Fandango Now is on non-walmart bought rokus. Its not like the true vudu app there is no library of titles you might have bought, there is rows of titles you can buy and rent, an advertisement. You could have some how launched that?

      • Jackie316's avatar
        Jackie316
        Newbie

        My Roku is doing the same thing ... launching vudu constantly. I have tried unplugging the roku to reboot it and it doesn’t seem to help. Soooooo annoying HELP