Forum Discussion

mutterminder's avatar
mutterminder
Reel Rookie
5 years ago

Voice remote pro won't charge

I ordered a new voice remote pro and have had it a month or less.  The battery started showing up low a few days ago so I put it on a charger over night. The green light was blinking slowly, so it se...
remotes
Roku Voice Remote Help
rdharris55's avatar
rdharris55
Newbie
3 years ago

I got my voice remote during the product launch. It's been working and charging fine. Today, it won't charge. Nothing has changed... Roku cable, same USB power source. Green led blinks slowly, but it won't charge. Normally, it would full charge in several hours. 

fyb3roptik's avatar
fyb3roptik
Roku Guru
3 years ago

I am in the camp of the pro remote no longer charging. Just started today. It flashes on the screen rapidly that it is charging then unplugged over and over. Tried different cables, tried pairing button. No luck. It's as if the remote connectors aren't working. Need a replacement. Have my order info

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi rdharris55 fyb3roptik,

    Thanks for posting in the Roku Community!

    If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Kindly include the serial number of your Roku device that is paired with your remote so we can assist further.

    Once we have this information, I'll be able to pass it along to our Support team who can assist you further.


    Best regards,
    Mary

    • ShannonBrown's avatar
      ShannonBrown
      Binge Watcher
      3 years ago

      Is there anything that is actually going to be done about any of this? This product is clearly defective.

    • fyb3roptik's avatar
      fyb3roptik
      Roku Guru
      3 years ago

      Definitely not fixed! I do not want to provide any serial numbers in an open forum. Is there a ticket that can be made and a person I can talk to 1 on 1? Thanks

    • Lala78's avatar
      Lala78
      Newbie
      3 years ago

      Im having the same problem as all the previous customers, I cannot get my Roku voice remote to charge, it sits at 13% and that’s as far as it will charge.  It’s been on the charger for 24 hours and is at the same battery percentage as when I plugged it in.   I’d like help getting it to work or a replacement.

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi Lala78,

        Thanks for posting in the Roku Community!

        We'd like to take a closer look to see if there's anything else we can suggest to help. Can you please provide the serial number of your Roku device that is paired with your remote? I'll be able to pass it along to our Support team who can assist you further.

        We look forward to hearing from you and assisting you with your needs. Thank you!


        Best regards,
        Mary