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fettbo's avatar
fettbo
Channel Surfer
5 years ago

Voice remote pro not pairing

I got the voice remote pro and I fully charged it and have gone in to the set up your remote and it just spins then says remote not found. I have tried restarting the roku the remote etc. I have a roku Premiere model 3920x serial number YH00GF523507 software 10.0.0 build 4195-91. Not sure why it is not pairing. I do have basic functions but private listening does not work nor does volume controls work. 

remotes
Roku Voice Remote Help

12 Replies

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  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    5 years ago

    Hi fettbo,

    Thank you for reaching Roku Community regarding your Roku Voice Remote Pro. We understand you are having difficulties using your remote.

    Let’s go through the setup procedure again by following these steps accordingly:

    Note: Please make sure you are not too far from the host while pairing, can you move the remote closer to the Roku device?

    • To reset your remote please follow the steps below: With your Roku device turned on, press and hold the pairing button on the back of your remote for at least 20 seconds
    • Your remote will reboot and connect to your Roku device
    • Check that the hands-free is 'on' by making sure the slider switch on the side of the remote is green
    • Test by saying "Hey Roku, what time is it?", then your Roku should respond with an on-screen message 

    For full information on this, you can take a look at this link: How do I set up my Roku® voice remote? | Official Roku Support

    Please try doing this and see if it helps with what you're experiencing.

    Many thanks,
    Mary

    • fettbo's avatar
      fettbo
      Channel Surfer
      5 years ago

      That didn't work I just have basic control I can select the channel etc but no voice control, private listening, volume control. In the settings menu where you pair a remote after pushing the pair button then clicking next it just spins I have held the remote right up to the device and it doesn't pair fully. I have tried it on 3 other rokus same model that I own and the remote functions as it is supposed to. It's either the roku device or the tv

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        5 years ago

        Hi fettbo,

        Thanks for keeping in touch and providing the additional information.

        I have passed along your information to our Support team. They will follow up and assist you.

        Please let us know if there's anything else we can help you with.

        Regards,
        Mary

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      5 years ago

      Hi mtforeman,

      Thanks for reaching out to the Roku community! 

      I understand that you are unable to pair your Roku device to the Roku Voice remote, I'd be happy to take a closer look to see how we can help.

      A few questions here to better understand what you're experiencing:

      • What Roku model device are you using?
      • Have you tried the solution that was previously posted and what troubleshooting steps have you taken so far to try to resolve the issue?

      The pairing button and status light are located on the back of a rechargeable voice remote.

       

      Notes:

      To help troubleshoot the issue further, follow this link: How do I set up my Roku® voice remote? | Official Roku Support

      I hope this helps! I'll be here if you need anything else.

      Many thanks,
      Mary

      • Demon015's avatar
        Demon015
        Newbie
        4 years ago

        I can’t get mine to pair either. I got it to work for a little while. But it shows my old remotes info not the pro.