Forum Discussion

fettbo's avatar
fettbo
Channel Surfer
5 years ago

Voice remote pro not pairing

I got the voice remote pro and I fully charged it and have gone in to the set up your remote and it just spins then says remote not found. I have tried restarting the roku the remote etc. I have a ro...
remotes
Roku Voice Remote Help
RokuMary-F's avatar
RokuMary-F
Community Moderator
5 years ago

Hi fettbo,

Thank you for reaching Roku Community regarding your Roku Voice Remote Pro. We understand you are having difficulties using your remote.

Let’s go through the setup procedure again by following these steps accordingly:

Note: Please make sure you are not too far from the host while pairing, can you move the remote closer to the Roku device?

  • To reset your remote please follow the steps below: With your Roku device turned on, press and hold the pairing button on the back of your remote for at least 20 seconds
  • Your remote will reboot and connect to your Roku device
  • Check that the hands-free is 'on' by making sure the slider switch on the side of the remote is green
  • Test by saying "Hey Roku, what time is it?", then your Roku should respond with an on-screen message 

For full information on this, you can take a look at this link: How do I set up my Roku® voice remote? | Official Roku Support

Please try doing this and see if it helps with what you're experiencing.

Many thanks,
Mary

RokuMary-F's avatar
RokuMary-F
Community Moderator
5 years ago

Hi mtforeman,

Thanks for reaching out to the Roku community! 

I understand that you are unable to pair your Roku device to the Roku Voice remote, I'd be happy to take a closer look to see how we can help.

A few questions here to better understand what you're experiencing:

  • What Roku model device are you using?
  • Have you tried the solution that was previously posted and what troubleshooting steps have you taken so far to try to resolve the issue?

The pairing button and status light are located on the back of a rechargeable voice remote.

 

Notes:

To help troubleshoot the issue further, follow this link: How do I set up my Roku® voice remote? | Official Roku Support

I hope this helps! I'll be here if you need anything else.

Many thanks,
Mary

  • Demon015's avatar
    Demon015
    Newbie
    5 years ago

    I can’t get mine to pair either. I got it to work for a little while. But it shows my old remotes info not the pro. 

      • Beck38's avatar
        Beck38
        Roku Guru
        4 years ago

        Quite a number of folks, including myself, find this device looses its pairing and is unable to renegotiate no matter what hoops they go through.  

        I'm a retired senior hardware and s/w designer and will tell the folks at roku that anyone who thinks that not having a mechanical pwr switch on a device, and relying on a software sequence of hoop jumping button pressing and the like, is doomed to failure eventually.  Even ctl-alt-del on a pc does not work every time, and it's now 40 years old as a reboot function. 

        This device needs a power interrupter switch, to reboot the thing from ground zero, and that would give it a chance to clear up all these problems the device seems to have.  Then again, I cant begin to count the number of times I've been called into reviewing a project that had hit a wall where the programmers boxed themselves into a corner by thinking that software was the ultimate way to fix devices that occasionally locked up.  

    • MizCheez's avatar
      MizCheez
      Newbie
      3 years ago

      I'm also having a pairing problem.  The remote for my Roku Premier+ stopped working, so I bought a new Roku Voice Remote Pro from Amazon. It simply will not pair.  I used the directions in the box.  My Roku device said that it could not locate a remote.  I tried multiple times.  I unplugged the device and waited, and followed the directions multiple times.  I stood right in front of the device.  We have three other Roku devices in the house, and I disconnected them all while trying to pair the new remote.  No luck.  I tried following the directions that are here with the original post.  At least that person got some use.  Mine won't pair at all.  Also, I made sure the remote was fully charged, so that's not the issue.  I'm am just about ready to send it back.  Please help. 

      Device Info:

      Model 4630X

      Roku Premier +

      Serial #YR00AX176549

      Version 11.50 (software updated today)

      Build 4312-29

      Device ID 7KA68A176549

      Microsoft Card 9% used (3.0/31.2GB)

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        MizCheez

        Thanks for the post and providing us with your device information.

        I have passed along your information to our Support team. They will follow up and assist you.

         

        Thanks,
        Danny