Forum Discussion
RokuKariza-D
4 years agoRetired Moderator
Hi cyberdelia
Thanks for the post.
Please reply here with the serial number of your Roku device associated with the affected remote. It can be found at the back or underneath the player itself. I'll be able to further assist you from there.
All the best,
Kariza
cyberdelia
4 years agoReel Rookie
Hi, it is paired with a Roku TV (TCL). The TV serial is YN007F706010.
- RokuKariza-D4 years agoRetired Moderator
Thanks for the reply.
I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.
Your patience and understanding are greatly appreciated.
All the best,
Kariza- cyberdelia4 years agoReel Rookie
I will keep an eye out. Thanks for helping out!