Forum Discussion

Nudijoel's avatar
Nudijoel
Reel Rookie
5 years ago

Voice remote pro not holding charge

My remote worked fine for about 2 months or so, held a charge for weeks on end. Now when I charge it it dies in 3 days.  I have used four different bases, four different charging cables, multiple plu...
remotes
Roku Voice Remote Help
cyberdelia's avatar
cyberdelia
Reel Rookie
4 years ago

I have the exact same issue. I have tried resetting the remote. Removing and pairing again. No dice. It still shows that the remote has zero charge. Not sure what the issue is.

  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    4 years ago

    Hi cyberdelia

    Thanks for the post.

    Please reply here with the serial number of your Roku device associated with the affected remote. It can be found at the back or underneath the player itself. I'll be able to further assist you from there.


    All the best,
    Kariza

    • cyberdelia's avatar
      cyberdelia
      Reel Rookie
      4 years ago

      Hi, it is paired with a Roku TV (TCL). The TV serial is YN007F706010.

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        4 years ago

        cyberdelia

        Thanks for the reply.

        I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

        Your patience and understanding are greatly appreciated.


        All the best,
        Kariza