Voice remote pro not holding charge
My remote worked fine for about 2 months or so, held a charge for weeks on end. Now when I charge it it dies in 3 days. I have used four different bases, four different charging cables, multiple plu...
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I want to file a claim with Roku to replace the item but it does not have a serial # and there is no way to file the claim. The item was purchased on Amazon and will not hold a charge anymore. I did hold down the pair button for 15 seconds. All I want is a replacement. I can provide Roku a copy of the Amazon invoice. Please help me contact roku to initiate this claim.
Thanks for the post.
Can you please clarify the issue you are experiencing? How long are you charging the remote for? Have you verified the battery charge in Settings > Remote?
With more detailed information, we will be able to assist you further.
Thanks,
Danny
