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Texan_8891's avatar
Texan_8891
Channel Surfer
5 years ago

Voice remote pro and TCL roku tv not compatible model #s 50S535 or 32D327

Anyone have any luck with New Voice Remote pro and TCL roku tvs. After roku support asking me to contact TCl and TCL telling me this remote is not compatible with either of my 2 week old tvs.Just want to make sure this is accurate before I pay half the price of remote to return to Roku. Have model 32S327 and 50S535 TV's. Thanks in advance. 

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  • Tivoburkee's avatar
    Tivoburkee
    Community Streaming Expert

    They are compatible, all roku tv's are. I have the voice pro remotes working on Tcl 43" Roku tv, a Insignia 55", and Hisense 40" roku tv's. It has to paired, it won't work straight out of the box. 

    • Texan_8891's avatar
      Texan_8891
      Channel Surfer

      After 2nd call to TCL an update 10.0 came through and I was able to program to the 50 in tv. Still no update for 32 in tv has update 9.4 and will not program remote. Thanks for the help

      • Tivoburkee's avatar
        Tivoburkee
        Community Streaming Expert

        10.0.0. has nothing to do with it roku tv's have been able to work with wifi remotes for many years through all kinds of software editions. 

        I tested the new pro remotes on all my roku models which include 3920 premiere, 3921 premiere+ and many others each still at 9.4. and it worked fine. Even the headphone jack which premiere 3920 never worked with before.