Forum Discussion

KSMatthew's avatar
KSMatthew
Reel Rookie
2 years ago
Solved

Voice Remote Pro - no IR signal to TV for volume

I've seen other posts on this topic, but I haven't seen a solid solution. Problem:  I have 2 Voice Remote Pro remotes and they are doing the same thing.  They simply stop sending IR signals that con...
remotes
RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
2 years ago

Hello! KSMatthew,

A warm welcome from the Roku Community!

We appreciate you reaching out to us. We're pleased to assist.

Troubleshoot your Roku Voice Remote Pro

For additional help solving an issue with your Roku Voice Remote Pro or one of its features, refer to the detailed articles below:

Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.

Thanks,

Arjiemar

  • KSMatthew's avatar
    KSMatthew
    Reel Rookie
    2 years ago

    Thanks for the response.

    I’ll go through each of the steps, but I have low confidence.  The Roku stick and remote work together just fine.  The volume and mute buttons send IR signals to the TV: but the IR part of the remote rarely works.  I can verify this using an IR sensitive camera on my cell phone.  For some reason both remotes stop sending IR, so they can’t control volume.

    But i will go through all the steps you recommend.

    • RokuEuniceL's avatar
      RokuEuniceL
      Retired Moderator
      2 years ago

      Hi KSMatthew,

      Thanks for keeping us posted here in the Roku Community!

      Please be advised that a Roku voice remote pro connects over a wireless network and does not need to be pointed directly at your Roku streaming player or Roku TV when pressing buttons. This allows you to install your Roku streaming player behind a wall-mounted TV or another nearby, out-of-sight location. Voice remotes will either have a pairing button or a button combination to initiate the pairing process and establish the dedicated wireless connection with your Roku streaming device. Unlike a Roku simple remote, which uses an invisible infrared (IR) light to transmit, the button presses a short distance. For a simple remote to operate reliably, it must be pointed directly at the Roku streaming device (which it is controlling), and there must be nothing that could block the signal from traveling to the front of that device (where the IR receiver is located). You can check out this support article to learn more about your Roku voice remote pro. You can also check out this support article for troubleshooting steps on how you can fix your Roku remote.

      We hope this helps. We look forward to hearing from you soon.

      Kind regards,

      Eunice

      • KSMatthew's avatar
        KSMatthew
        Reel Rookie
        2 years ago

        Follow up:

        I tried all the troubleshooting procedures above.  They don’t do anything, as far as I can tell, with the remote transmitting the IR signal to the television for volume control.  The remotes, both of them, will simply stop transmitting.  I can verify this with a cell phone camera.  Sometimes they will work normally for a few seconds, then stop again for days.

         I gave up trying to figure this out.  A few days ago I discovered that both are working normally again.  I did nothing to either remote after trying those troubleshooting procedures. After those procedures failed to solve anything I just lived with having to use the Roku remotes for power and channels, then the original TV remote for volume.  I kept testing the remotes multiple times a day, and then they both simply started working again.

        Were there any recent Roku updates for the remotes?

         

        Whatever happened that solved my problem, I hope it sticks.