Forum Discussion

DZacc10's avatar
DZacc10
Newbie
2 years ago
Solved

Voice Remote Consistently Fails, Cannot Reset When Unplugged

I am having the same issue described here: https://community.roku.com/t5/Remotes/My-rc538-remote-won-t-work-without-the-charger/td-p/714135 I have reset everything multiple times. I can plug the rem...
Other accessory issue
Pairing
remotes
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Warm greetings here in the Roku Community, DZacc10!

    Thanks for letting us know about the remote issues you are currently experiencing and we'd be happy to find you the best resolution for this. 

    Kindly try to follow the suggestions provided below to see if this will make any difference:

    • Try a different micro USB cable or a different USB charger.
    • Try to plug it into a different power source/outlet.
    • Try to press and hold the Back and Home buttons simultaneously for about 30 seconds to reset it. After doing so, re-pair it again.

    Please let us know how it goes, and we'll continue assisting you from there.

    Best regards,
    Carly

RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

Warm greetings here in the Roku Community, DZacc10!

Thanks for letting us know about the remote issues you are currently experiencing and we'd be happy to find you the best resolution for this. 

Kindly try to follow the suggestions provided below to see if this will make any difference:

  • Try a different micro USB cable or a different USB charger.
  • Try to plug it into a different power source/outlet.
  • Try to press and hold the Back and Home buttons simultaneously for about 30 seconds to reset it. After doing so, re-pair it again.

Please let us know how it goes, and we'll continue assisting you from there.

Best regards,
Carly