Forum Discussion

Boul's avatar
Boul
Reel Rookie
11 months ago
Solved

Voice button not working on remote

Hello, there seems to be an issue with my roku remote. The device is brand new and i set it up today. It's the roky 4k streaming stick + remote. It came with the voice remote. My issue is with th...
Device compatibility
Pairing
remotes
Voice search
  • RokuJharra-Q's avatar
    RokuJharra-Q
    11 months ago

    Hello Boul,

    Thanks for keeping us posted about the issue you're facing with the voice feature on your Roku remote.

    Before we proceed, I wanted to mention that if your device was set up outside the US, some channels or features may not function as expected.

    Furthermore, the Roku voice control feature should ideally work regardless of location. It's possible that the channel you're using for voice search may not be available in your current location, leading to the error or redirection to the "Streaming Channels" option on the home page.

    Please let us know if there's anything else we can help you with.

    Thanks,
    Jharra

Boul's avatar
Boul
Reel Rookie
11 months ago

hi there! thank you very much for the response! they told me to try that indeed. i basically tried everything multiple times and still nothing has changed. i asked them if it's possible that it's a geographical restriction since i am set it up outside the us/canada but they told me that it doesn't matter: if i have a voice remote he voice control should work. do you know anything about that? but yeah as you said it just looks like a bad remote... thanks!

RokuJharra-Q's avatar
RokuJharra-Q
Retired Moderator
11 months ago

Hello Boul,

Thanks for keeping us posted about the issue you're facing with the voice feature on your Roku remote.

Before we proceed, I wanted to mention that if your device was set up outside the US, some channels or features may not function as expected.

Furthermore, the Roku voice control feature should ideally work regardless of location. It's possible that the channel you're using for voice search may not be available in your current location, leading to the error or redirection to the "Streaming Channels" option on the home page.

Please let us know if there's anything else we can help you with.

Thanks,
Jharra