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CJPPhotos's avatar
CJPPhotos
Reel Rookie
4 years ago

Verizon Internet Gateway Ask-NCQ 1388 and Roku Streaming Stick+ HD/4k

I just installed a Verizon Internet Gateway Ask-NCQ 1388 and connected to my computer and my mobile phone using the Verizon wifi password found on the device. When I pull up the network settings on my Samsung TV via Roku. I put the SAME wifi password in Roku. Roku comes back and says it didn't connect.

I called Verizon and they walked me through moving the gateway closer to the television. They had me re-set the router. Nothing worked. I spoke with Roku via chat and Roku had me re-set the streaming stick. That didn't work either. My current Internet connection logs in to the Roku stick just fine, and my computer and my mobile phone connects to the Verizon Gateway fine.

I have Roku Streaming Stick+ HD/4k.

Any help will be greatly appreciated!

Thank you.
--
Chris Jennings Penders (Call me Chris!)

tv & player wifi

7 Replies

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  • Ello2022's avatar
    Ello2022
    Roku Guru
    4 years ago

    Take your phone off the WiFi and make it a mobile hotspot. Connect your Roku to your mobile hotpot and see what happens. If it works the issue is with your WiFi and not the Roku

    • CJPPhotos's avatar
      CJPPhotos
      Reel Rookie
      4 years ago

      Thanks. I'll try that tonight. If it works what do you suggest I do then?

      • Ello2022's avatar
        Ello2022
        Roku Guru
        4 years ago

        If it activates and you can use it then try reconnecting your Roku to your WiFi. If it still doesn’t connect the call Verizon back since it’s an issue on there end. You can also take your Roku stick to a friends house or a family members house. if it hooks up to their Wi-Fi then it tells you there’s nothing wrong with your Roku stick. Be sure the stick is plugged into A/C power and not USB tv power