Take your phone off the WiFi and make it a mobile hotspot. Connect your Roku to your mobile hotpot and see what happens. If it works the issue is with your WiFi and not the Roku
Thanks. I'll try that tonight. If it works what do you suggest I do then?
If it activates and you can use it then try reconnecting your Roku to your WiFi. If it still doesn’t connect the call Verizon back since it’s an issue on there end. You can also take your Roku stick to a friends house or a family members house. if it hooks up to their Wi-Fi then it tells you there’s nothing wrong with your Roku stick. Be sure the stick is plugged into A/C power and not USB tv power
Thanks again. You've been very helpful. Will let you know what happens.
