Forum Discussion

mdsrvs's avatar
mdsrvs
Newbie
2 years ago
Solved

Unable to reinstall from network message

 

We have two Roku 4K streaming sticks with a wireless connection to the same network. The first one installed works fine, but the second new one won't run any channels and shows this message:

Can't run channel
'channel name' could not be run because it could not be reinstalled from the network. Please check your network connection and try again.

I tried:

- Power-cycling the problem Roku device

- Restarting the Roku: Settings > System > Power > System Restart.

- Restarting the router

The Roku is connected to the network (AT&T), but I still get the same message and cannot get any channels.

Please advise. Thank you. Melissa

tv & player wifi
  • RokuReynan-L's avatar
    RokuReynan-L
    11 months ago

    Hi, MDLairdJr.

    Welcome to the Roku Community!

    Thanks for letting us know that you're also having an issue adding a channel to your streaming player. We're here to provide some steps you can try.

    Could you please try resetting your network?

    Here's how:

    1. Press the Home button on your Roku remote
    2. Scroll and select Settings
    3. Select Advanced System settings
    4. Select Network connection reset
    5. Select Reset connection

    Furthermore, you may visit this support article on how to fix internet errors and issues on your Roku streaming device

    If the issue persists, please let us know. We're here to help you further.

    Thanks,
    Reynan

11 Replies

  • Jewelsalex's avatar
    Jewelsalex
    Newbie
    5 hours ago

    Yes it definitely worked, I just had reset the network at home and that was it . Thankyou

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      5 hours ago

      Thanks for the update! Jewelsalex​ 

      If you ever need additional help in the future, you can always reach back out. 

      Happy Streaming!💜

      Roku Community Team

  • javic120's avatar
    javic120
    Reel Rookie
    8 months ago

    Hi I’m having the same issue and I tried everything you did as well as resetting the network connection. 
    I have a 9102R - Roku Streambar

    • RokuRhea-V's avatar
      RokuRhea-V
      Community Moderator
      8 months ago

      Hey @@javic12,  

      Welcome aboard!  

      I appreciate you letting us know about your network issue. To get this sorted, please share this information:  

      • Have there been any recent changes to your network or provider?  
      • What error message or code do you see when trying to connect?  
      • How far is your device from your network router?  
      • When did this issue happen?  

      In the meantime, you can check how to connect to a mobile hotspot and see if it works.  
      Please keep us updated on your findings.

      Thanks,

      The Roku Community Team

      • Charlesnida's avatar
        Charlesnida
        Newbie
        8 months ago

        I tried ALL of your recommended steps and NOTHING worked, except Live TV; none of my channels. I recently changed my internet to COX. Everything was working for a while then started getting “unable to reinstall from network” error message. I did a FACTORY RESET. Home>Settings>system>Advanced system settings>Factory reset>Factory reset everything. Make sure you have the ROKU Remote app installed on your phone because your regular TV remote may quit working. Followed the factory reset instructions, and had to pair my remote again (Settings>Remotes & devices>Remotes). NOW EVERYTHING IS WORKING!!!

  • MDLairdJr's avatar
    MDLairdJr
    Newbie
    11 months ago

    Did you ever find a resolution to this issue?  We are seeing the same thing. 

    • RokuReynan-L's avatar
      RokuReynan-L
      Retired Moderator
      11 months ago

      Hi, MDLairdJr.

      Welcome to the Roku Community!

      Thanks for letting us know that you're also having an issue adding a channel to your streaming player. We're here to provide some steps you can try.

      Could you please try resetting your network?

      Here's how:

      1. Press the Home button on your Roku remote
      2. Scroll and select Settings
      3. Select Advanced System settings
      4. Select Network connection reset
      5. Select Reset connection

      Furthermore, you may visit this support article on how to fix internet errors and issues on your Roku streaming device

      If the issue persists, please let us know. We're here to help you further.

      Thanks,
      Reynan

      • Jewelsalex's avatar
        Jewelsalex
        Newbie
        5 hours ago

        Just reset  the network, it worked for me.thankyou