Forum Discussion

mdsrvs's avatar
mdsrvs
Newbie
2 years ago
Solved

Unable to reinstall from network message

  We have two Roku 4K streaming sticks with a wireless connection to the same network. The first one installed works fine, but the second new one won't run any channels and shows this...
tv & player wifi
  • RokuReynan-L's avatar
    RokuReynan-L
    11 months ago

    Hi, MDLairdJr.

    Welcome to the Roku Community!

    Thanks for letting us know that you're also having an issue adding a channel to your streaming player. We're here to provide some steps you can try.

    Could you please try resetting your network?

    Here's how:

    1. Press the Home button on your Roku remote
    2. Scroll and select Settings
    3. Select Advanced System settings
    4. Select Network connection reset
    5. Select Reset connection

    Furthermore, you may visit this support article on how to fix internet errors and issues on your Roku streaming device

    If the issue persists, please let us know. We're here to help you further.

    Thanks,
    Reynan

javic120's avatar
javic120
Reel Rookie
8 months ago

Hi I’m having the same issue and I tried everything you did as well as resetting the network connection. 
I have a 9102R - Roku Streambar

  • RokuRhea-V's avatar
    RokuRhea-V
    Community Moderator
    8 months ago

    Hey @@javic12,  

    Welcome aboard!  

    I appreciate you letting us know about your network issue. To get this sorted, please share this information:  

    • Have there been any recent changes to your network or provider?  
    • What error message or code do you see when trying to connect?  
    • How far is your device from your network router?  
    • When did this issue happen?  

    In the meantime, you can check how to connect to a mobile hotspot and see if it works.  
    Please keep us updated on your findings.

    Thanks,

    The Roku Community Team

    • javic120's avatar
      javic120
      Reel Rookie
      8 months ago

      This problem started around a month ago. We just changed providers today and even with the new WiFi I am having the same issue. The router is in the living room roughly 15 ft away from my streambar. 
      When I try to open Netflix it says “could not be run because it could not be reinstalled from the network. Please check your network connection and try again.” I go to setting to check my connection and it tells me I have a good connection. 
      When I try to open any other app the screen goes black and then returns to the Home Screen. Netflix and Spotify are the only apps that give me an error screen. 
      I have tried doing a network connection reset, system restart and a factory reset. I have also tried connecting to a hotspot and it still doesn’t work. I have tried unplugging the streambar for a few days and the issue continues. 

      • RokuRhea-V's avatar
        RokuRhea-V
        Community Moderator
        7 months ago

        Hey javic120,

        Thanks for sharing the details here.

        Let's deal with this issue! I want to gather more details to review and investigate. Can you please provide the details below:

        • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
        • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
        • Modem/router model and ISP.

        Please keep us posted.

        Roku Community Team

    • Charlesnida's avatar
      Charlesnida
      Newbie
      8 months ago

      I tried ALL of your recommended steps and NOTHING worked, except Live TV; none of my channels. I recently changed my internet to COX. Everything was working for a while then started getting “unable to reinstall from network” error message. I did a FACTORY RESET. Home>Settings>system>Advanced system settings>Factory reset>Factory reset everything. Make sure you have the ROKU Remote app installed on your phone because your regular TV remote may quit working. Followed the factory reset instructions, and had to pair my remote again (Settings>Remotes & devices>Remotes). NOW EVERYTHING IS WORKING!!!

      • renojim's avatar
        renojim
        Community Streaming Expert
        8 months ago

        Charlesnida, just so you and anyone else that reads this thread knows, you cannot use the app on a phone as a remote once you factory reset a Roku device if the device doesn't have a wired Ethernet connection to get it connected to a network.  You must have a physical remote if your only option is a Wi-Fi connection.