Forum Discussion

madsstow's avatar
madsstow
Newbie
2 years ago
Solved

Unable to Establish Internet Connection

Hello,

I'm not sure what's going on with my TV but on Saturday morning I went to use my television and discovered that it was no longer working as it could not establish any sort of an internet connection. I have tried just about everything, to the point where I performed a factory reset, and the TV is still not working. I am still being told that the internet connection cannot be established.
The only "change" made to the TV was that my girlfriend connected her PS5 Friday afternoon.
Additionally, I am on school WiFi so I cannot "reset my router".

Thank you.

tv & player wifi
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, Mmkelley2

    Thanks for posting, and welcome to the Roku Community.

    We appreciate your for sharing this information with us. May we know if you've tried factory resetting your Roku device to see if it resolves the issue? Kindly be informed that factory resetting your device will remove your channels and that you will need to reactivate the Roku device again.

    For more information on how to fully reset your Roku streaming device, kindly refer to How do I factory reset my Roku® streaming device?

    Please keep us posted on what you find out.

    All the best,
    Kash

13 Replies

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  • dmoni's avatar
    dmoni
    Reel Rookie
    2 years ago

    Same here!  Spectrum had a service outage over night which was resolved by 6am on Saturday morning.  Every device is connected to our wifi except the 2 Roku TVs ( TCL, Hisence). Spectrum tech support can see both TVs on the network yet on screen it says Not Connected. 

    I selected options to check connection and it stays connected for 3 seconds- then goes back to Not Connected. This is happening on both TVs.

    I have reset router, reset network connection, hard reset TV ... no luck

     

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Hi madsstow,

      Thanks for reaching us here in the Roku Community!

      Could you share with us the details below? We'd like to take a closer look.

      • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)

      Keep us posted. 

      Thanks,

      Rey

      • WillDG's avatar
        WillDG
        Reel Rookie
        2 years ago

        I am also unable to connect after a November Spectrum update. As my remote doesn’t work and I am using the Roku app on my phone, I can’t do a reset of the device. This is very frustrating.

  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert
    2 years ago

    madsstow 

    After you Factory Reset your RokuTV, were you able to get through the setup/activation, or are you now stuck on the "Lets Get Started" screen?

    • jae21's avatar
      jae21
      Newbie
      2 years ago

      After the last update, while it is trying to install it doesn't see my internet

       

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Hi jae21,

        Thanks for reaching us here, and welcome to the Roku Community.

        Could you share with us when you received the update, and have you tried any troubleshooting so that we'll be able to move forward?

        Thanks,

        Rey