Forum Discussion

madsstow's avatar
madsstow
Newbie
2 years ago
Solved

Unable to Establish Internet Connection

Hello, I'm not sure what's going on with my TV but on Saturday morning I went to use my television and discovered that it was no longer working as it could not establish any sort of an internet co...
tv & player wifi
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, Mmkelley2

    Thanks for posting, and welcome to the Roku Community.

    We appreciate your for sharing this information with us. May we know if you've tried factory resetting your Roku device to see if it resolves the issue? Kindly be informed that factory resetting your device will remove your channels and that you will need to reactivate the Roku device again.

    For more information on how to fully reset your Roku streaming device, kindly refer to How do I factory reset my Roku® streaming device?

    Please keep us posted on what you find out.

    All the best,
    Kash

Mmkelley2's avatar
Mmkelley2
Newbie
2 years ago

My roku just stop working two weeks ago. No internet connection. Spectrum states they can see my router at full strength. I have unplugged the router , tv, & roku and nothing. Tried use hotspot also , nothing… and to top it off I can not speak to an actual customer service representative!!! How frustrating roku!!!

RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Hi, Mmkelley2

Thanks for posting, and welcome to the Roku Community.

We appreciate your for sharing this information with us. May we know if you've tried factory resetting your Roku device to see if it resolves the issue? Kindly be informed that factory resetting your device will remove your channels and that you will need to reactivate the Roku device again.

For more information on how to fully reset your Roku streaming device, kindly refer to How do I factory reset my Roku® streaming device?

Please keep us posted on what you find out.

All the best,
Kash