I keep trying to order the hdmi extender but it will not let me order. Terrible service
Hi everyone,
Thanks for the posts and feedback.
Please be aware that we believe that the issue regarding requesting the HDMI extender on our Support page should now be resolved
We would recommend trying to submit the form on here: https://my.roku.com/hdmi
If you are still experiencing an issue, please let us know.
Thanks,
Danny
I've ordered one twice and neither has arrived. It is a stick and eligible for the extender. I get the confirmation email which doesn't provide a sending email address. I can't see anyway of contacting ROKU to ask what's going on. No timeframes provided for delivery. No details provided to enable you to chase up such a query. Starting to think I should have gone with one of the alternative media sticks.
Thanks for the post.
I have passed along your concerns to our Support team to assist you further.
Thanks,
Danny
How to get my free roku hdmi extender, as when i try to order one i get a reply message that shipping is not done at mh location?
If it's not available in your location, then it's not available. You will have to acquire one yourself through other avenues. Amazon has HDMI extension cables for under $10 USD.
Personally, I don't care much for the free extender, as it's very short and doesn't provide a lot of leeway on repositioning the Roku. It's merely designed to allow connecting a Stick to a display that doesn't have the physical space for the Stick next to the HDMI port.
\There's nothing special about the Roku HDMI extender, it's just a short (4 inches or so) HDMI extension cord with an HDMI plug at one end and an HDMI socket at the other. I use one several feet long to locate my Streaming Stick+ in an equipment closet on the other side of the wall from my TV. You may be able to find an HDMI extension locally or at a non-Roku online vendor. Or use a female-to-female HDMI connector to connect your Roku to a regular (non-extension) HDMI cord.
