Forum Discussion

bbauer5874's avatar
bbauer5874
Binge Watcher
2 years ago
Solved

TV volume changes on its own with Roku ultra and 4K streaming sticks

Ok, I got 3 photos of the "Report Tracker" that displays the information ROKU seems to only be able to understand

Model: 4670X - Roku Ultra

Serial #: YJ001F935142 (KW9981935142)

Software Version: 12.5.5 Build 4174-46

GC Version: 11.4.29

Timestamp: 2024-05-17 T11:59:33Z

Please use issue ID 42-197-999 to report the current issue

This was while watching Comedy Central channel

Model: 4670X - Roku Ultra

Serial #: YJ001F935142 (KW9981935142)

Software Version: 12.5.5 Build 4174-46

GC Version: 11.4.29

Timestamp: 2024-05-17 T02:24:19Z

Please use issue ID 42-197-424 to report the current issue

This happened while watching the History channel

Model: 4670X - Roku Ultra

Serial #: YJ001F935142 (KW9981935142)

Software Version: 12.5.5 Build 4174-46

GC Version: 11.4.29

Timestamp: 2024-05-16 T19:34:39Z

Please use issue ID 42-197-014 to report the current issue.

This was while watching History Channel

Troubleshooting was done by rebooting the Roku, Changing the HDMI to a different Input on the TV. and looking into the Basic Audio Setting on the Roku player:

Audio Mode: set to Auto (stereo) only choice is Stereo or Auto

Preferred Streaming Format: set to Auto, only choice is Auto, Dolby or DTS

Digital Output Format: set to Stereo, only choice is Auto, Stereo or Custom

Please do NOT ask for more information or try to tell me the problem is on MY end.

Lets see if Roku can NOW work on this 

remotes
  • RokuJharra-Q's avatar
    RokuJharra-Q
    12 months ago

    Thanks for keeping us posted, bbauer5874!

    We truly appreciate the time you took to provide us with information about your Roku devices, and we sincerely apologize for any inconvenience.

    Based on the information provided, the device's current version is 12.5.5. Can we please try a manual software update to see if the issue persists?

    For step-by-step instructions on manually updating your Roku streaming device, please visit our support page on "How do I update the software on my Roku device"

    We're hoping to get everything sorted out soon and appreciate you bearing with us in the meantime.

    Thanks,
    Jharra

     

  • bbauer5874's avatar
    bbauer5874
    11 months ago

    SOLVED!!!!! Finally figured out how to fix this ongoing Roku Issue that is clearly getting No Support...

    Step 1 - Turn off your Roku device

    Step 2 - Disconnect all cables and power supply from the Roku

    Step 3 - Throw the Roku into the Trash.

    Step 4 - Reconnect your Streaming Apps through the built in and FREE streaming service you can get from your Smart TV. 

  • bbauer5874's avatar
    bbauer5874
    Binge Watcher
    2 years ago

    So there are zero responses from ROKU once they get the info they immediately ask everyone else for!? hmm.

    • Heartwood's avatar
      Heartwood
      Channel Surfer
      2 years ago

      This forum is useless. No one here works for Roku. It’s a community based forum. 

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Community Moderator
    12 months ago

    Thanks for keeping us posted, bbauer5874!

    We truly appreciate the time you took to provide us with information about your Roku devices, and we sincerely apologize for any inconvenience.

    Based on the information provided, the device's current version is 12.5.5. Can we please try a manual software update to see if the issue persists?

    For step-by-step instructions on manually updating your Roku streaming device, please visit our support page on "How do I update the software on my Roku device"

    We're hoping to get everything sorted out soon and appreciate you bearing with us in the meantime.

    Thanks,
    Jharra

     

    • bbauer5874's avatar
      bbauer5874
      Binge Watcher
      12 months ago

      Just tried manual update with no change,  system says that version is the latest. 

      • bbauer5874's avatar
        bbauer5874
        Binge Watcher
        12 months ago

        Still no options from Roku, !!.. you should be embarrassed

      • NewB2RKU's avatar
        NewB2RKU
        Channel Surfer
        5 months ago

        Me too for at least two years with my streaming stick+ 4K devices. Have to change to another channel within YouTube TV and go back to channel I was watching to get volume to return to previous level. Very frustrating.

    • Thanh1's avatar
      Thanh1
      Newbie
      12 months ago

      i have the issue where the volume keeps going up or down or the tv is taking too many inputs

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        12 months ago

        Hi, Thanh1 bbauer5874!

        Thank you for bringing this to our attention. No worries! I'd be happy to suggest some troubleshooting steps to help you resolve this. 

        If your Roku device is running the latest software version, I highly suggest rebooting your device by navigating to your Home screen. Scroll up or down to select Settings > System > Power (skip if unavailable) > System restart. 

        If the issue persists, try resetting your remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again and try to utilize the volume buttons.

        I'll be looking forward to your update. 

        Best regards,
        Carly

  • gwbluesman's avatar
    gwbluesman
    Newbie
    10 months ago

    I also have an Ultra and have the same problem. When the volume either drops or gets very loud, I pause streaming, back up on frame, and then play the volume goes back to normal. The problem is so wide spread I have to think it may be a hardware problem. If it was software, they would have fixed it.

    • RokuCarly's avatar
      RokuCarly
      Community Moderator
      10 months ago

      Welcome to the Roku Community, gwbluesman.

      Thanks for reaching out and for letting us know about this. Rest assured that we will help you determine the cause and find the best resolution possible.

      Before proceeding, can you please provide us with additional information such as follows:

      • Does the volume randomly drop or rise? 
      • When did you start experiencing this issue? Did your Roku Ultra recently receive any software updates prior to this happening that might have triggered this issue? 
      • Is this happening on a specific channel, or does this affect all of the channels during playback? 

      We'll be looking forward to your response so we can assess your concern better and provide the most accurate resolution.

      Best regards,
      Carly

      • bbauer5874's avatar
        bbauer5874
        Binge Watcher
        9 months ago

        This is just embarrassing now..

        Don't waste your time answering their questions.  

  • splasher's avatar
    splasher
    Binge Watcher
    9 months ago

    I have the same issue with a 3920 Roku Premier unit.  It is using version 13.1.4 Build 1512-91 software.

    I have found that a audible click or pop will be heard as the volume changes.  I then need to do a Pause, the click the left arrow next to the Home button which takes you to the screen describing the currently selected program with the option to "Resume"  which I then click on it.  Most of the time the volume is correct, but sometimes I have to do it a second time.

    The remote has nothing to do with it since there are no volume controls on it and it is not a voice enabled remote.  The original TV remote is used to control the volume and it only gets used to turn the TV on/off.