Forum Discussion

asfkjhjklh's avatar
asfkjhjklh
Newbie
11 months ago

TV turns off when voice searching "replace bathroom sink"

Anyone else have this issue?  When I use my remote to do a voice recognition search for the phrase "replace bathroom sink" my Toshiba tv turns off.  I recently came upon another phrase that turned it...
tv & player features
RokuJharra-Q's avatar
RokuJharra-Q
Retired Moderator
10 months ago

Hi, asfkjhjklh. Welcome to the Roku Community!

Thank you for taking the time to share your concerns about the remote voice search issue. We're eager to hear more details. Could you please provide the following information?

  • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
  • What type of Roku remote do you have?

We look forward to hearing from you!

Thanks,
Jharra