TV brand not recognized at initial setup
I'm trying to set up my Roku but it's telling me my entry (TV brand) is not recognized. I have an Emerson TV. Any suggestions would be greatly appreciated
Forum Discussion
I just replaced a Streaming Stick + Model 3810X with a Streaming Stick 4K Model 3820R. The previous model connected instantly with the Dynex TV I have to control On/Off and Volume. Not only does the new one NOT automatically connect to the TV, but the model search database does not show ANY model TV. If I type in LG, I get the message cannot find TV band database. Nother else works either.
This is so disappointing as I only stream and have no need for the TV remote other than On/Off & Volume control.
I set up three Rokus in the last few days, on the same model of TV. On two of them, I was able to search/browse the list of TV brands. But on the third one, the list was empty, and search returned no results.
What didn't work: system update, settings -> advanced -> restart
What DID work: reset to factory settings, and start setup from scratch
When setting up remote to control volume and on/off, tv brands screen is blank and will not let me proceed. Have done a system reset with no solution.
davidallen0000, try connecting to your phone's hotspot to get through the setup and then switch back to your Wi-Fi afterwards.
