TV brand not recognized at initial setup
I'm trying to set up my Roku but it's telling me my entry (TV brand) is not recognized. I have an Emerson TV. Any suggestions would be greatly appreciated
Forum Discussion
tomscot2, this has been going on for some users for a while now. I think it's being looked into. At least one person reported that eventually the search started working. If you haven't completed the setup other than TV control then finish it and then check for updates under Settings->System->System update and restart your Roku from Settings->System->System restart. Try to set up the remote again from Settings->Remotes & devices->Remotes->Enhanced Voice Remote->Set up remote for TV control.
It turns out that I believe that the inability to access the TV Brand database was probably a function of very poor <1 mbs internet connection. I could stream, albeit with lower resolution, but not access the database,
When I moved the device to another location with higher download speed, it worked well.
This happened to me, too. Restarting my Roku in the system settings fixed the issue.
