Forum Discussion

verseone's avatar
verseone
Newbie
2 years ago
Solved

The remote has been sliding all over the place the last few days

Whether using provided Roku remote or a universal remote, moving around the interface directionally while in any app results in sliding additional spaces.  So if I press right on the directional pad once, it will slide 2 or 3 spaces instead.  This has been happening for a few days now.  I looked on Twitter and Reddit and multiple other people are reporting similar issues as well.

So far Max, Peacock & Tubi are the apps I've seen it happen on.

Tried: Resetting everything, updating everything, new batteries, new remote, different remote
Model: Roku 4 Ultra

remotes
  • RokuJohnB's avatar
    RokuJohnB
    2 years ago

    Hi Community users,

    Thanks for posting in the Roku Community about the Roku remote issue!

    We understand that you're having a problem with your Roku remote. Help is here. Please follow these steps:

    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select System.
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System Restart.

    If the problem still persists, you can also check out this link: How to Fix Your Roku Voice or Simple Remote That Is Not Working.

    Please keep us posted on what you find out.

    All the best,

    John

15 Replies

  • annienoop's avatar
    annienoop
    Reel Rookie
    2 years ago

    Me too!!! Just started yesterday on Spectrum but it is doing it on Netflix, Peacock, & Paramount too! Spectrum told me that it is a Roku problem and gave me the phone number for customer support which isn't for this issue. And then coming here to the forums I see that you and I are not the only two people experiencing this. But yet there's still no response in the comments from Roku and there's no way to get ahold of someone. And just like you I've already run through all of Roku's suggestions, and none of those work to change it either. It's as if they reprogrammed something for the remotes or their guides without any thought of the end user.

    • lsdm's avatar
      lsdm
      Newbie
      2 years ago

      I too am having this  problem - it's like playing Russian Roulette to get it to stop on the program I want to watch - tried paring everything but no luck - all my other apps work find just the Roku channel and the Up Faith & Family programs I want to watch - very frustrating!

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi Stylib38,

        A warm welcome to the Roku Community!

        We're here to assist you. Could you please tell us more about the issue you're having? What Roku device are you using? Also, what are the steps to reproduce the issue?

        With more information, we will be able to assist you better.

        All the best,
        Kash

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi Community users,

    Thanks for posting in the Roku Community about the Roku remote issue!

    We understand that you're having a problem with your Roku remote. Help is here. Please follow these steps:

    1. Press Home on your Roku remote.
    2. Scroll and select Settings.
    3. Select System.
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System Restart.

    If the problem still persists, you can also check out this link: How to Fix Your Roku Voice or Simple Remote That Is Not Working.

    Please keep us posted on what you find out.

    All the best,

    John

    • annienoop's avatar
      annienoop
      Reel Rookie
      2 years ago

      Thank you, John. That seems to have worked for me. 

      Happy 4th!

      🇺🇸🙂

    • LC10's avatar
      LC10
      Newbie
      2 years ago

      Thank you, John. Those steps seem to have worked.

       

  • raymondnick2251's avatar
    raymondnick2251
    Newbie
    2 years ago

    Hulu  is also skipping. Changed batteries too and still doing it. Is the remote or the device you plug into TV bad. Need answers, getting tired of the skipping.