TCL TV Stuck on Headphone Mode
I have a TCL Model 55R635 Roku TV 8119X. After plugging in wired headphones into the headphone jack, the Headphone icon is still showing and the TV Speaker is not working, even after unplugging the h...
Forum Discussion
Hi James881,
Thanks for posting in the Roku Community!
We appreciate you informing us about the issue with Roku TV that is stuck in headphones mode.
In order to resolve this issue, we recommend restarting the Roku TV. Please follow the instructions below to troubleshoot the issue:
- Unplug the Roku device from the power
- Wait for 5-10 minutes
- Now connect the Roku TV back to the power and wait until the home screen appears on the screen
Please let us know if there's any difference after.
Best regards,
Mary
This doesn’t work
Hi Taylor6!
Greetings from the Roku Community!
Thanks for reaching out, and we appreciate the attempts to resolve this. We'd like to know more about this.
Would you mind sharing with us when you started seeing the issue occur? What are the steps to reproduce the issue? Aside from power cycling your device, have you also tried performing a system restart from Settings>System>Power>System restart? Then try again to see if you're still seeing the same issue occur.
Keep us posted on what you find out.
Regards,
Rey
The headphones icon is on. No sound from TV. I’ve tried all suggestions. Still nothing. What is the next step?
Hi TW21,
We appreciate that you have raised this concern directly with us!
It seems like the issue has been persistent even after taking the troubleshooting steps provided. We recommend that you contact your TV manufacturer. In this case, there's likely an issue with that TV manufacturer that needs to be addressed with an update from them.
For a list of Roku TV manufacturer's contact information, visit our community post here: Contacting Support for Your Roku TV.
Thanks,
John
