Forum Discussion

KyleMatt3292's avatar
KyleMatt3292
Reel Rookie
16 days ago

TCL Roku TV Keeps restarting

I've been having issues with TCL Roku Tv for the past week or so. Whether I'm watching tv or gaming my TV keeps restarting every so often randomly. I just wondering how to fix this problem. I did 4 or 5 factory resets to it too.

2 Replies

  • RokuSuzette's avatar
    RokuSuzette
    Community Moderator

    Hey, KyleMatt3292​ 

    We understand you're experiencing issues with your TCL Roku TV restarting repeatedly. Thank you for giving the troubleshooting steps a try. 

    Since you've already performed a factory reset, we suggest reaching out to the TV manufacturer for further assistance. You can contact them here.

    Roku Community Team 

  • I had the same problem today with my TCL Roku 40 in. When I did a factory reset by holding the reset button for 30 seconds (maybe 40) it went into recovery mode, looked like it was updating and then the red screen came back and it started all over. What worked for me was connecting to Ethernet instead of WiFi. Did the same reset button for 30 seconds but this time the update completed and it’s working again. Hopefully it works for you