Stuck in Roku bouncing letter

Your frustration is totally understandable—waiting nearly four weeks without updates is way too long. The Roku bouncing logo issue often relates to power, HDMI connection, or software glitches. Have you tried power cycling your Roku by unplugging it, waiting 30 seconds, and plugging it back in? Also, ensure you’re using the original power adapter plugged directly into a wall outlet and check that your HDMI cable is firmly connected. Sometimes removing remote batteries during reboot helps too. If basic troubleshooting fails and support’s silence continues, definitely push for a clear update or consider requesting a replacement device. Keeping communication open is key in cases like this—don't settle for vague responses!