Forum Discussion

preachercarter's avatar
preachercarter
Newbie
2 years ago
Solved

Scrolling and Remote Paring

My remote just started malfunctioning. It is a simple remote and the device keeps suggesting I pair the remote. I have had this remote for about eight years and have never had to pair it. Also, it sc...
remotes
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Warm greetings from the Roku Community, preachercarter!

    It is highly appreciated that you've reached out for support and we'd be more than happy to find you the best resolution so you can utilize your Roku remote again.

    In this case, may we know the placement of your Roku device? Is there anything that is blocking the IR? If so, kindly clear any blockage from the device as the remote must be pointed directly at your Roku Express and there must be nothing blocking the signal from your remote.

    Additionally, kindly try to press and hold the Back and Home buttons simultaneously for about 30 seconds to reset it. After doing so, try it again to see if this will make any difference.

    Let us know how it goes and we'll continue assisting you from there. 

    Best regards,
    Carly

RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

Warm greetings from the Roku Community, preachercarter!

It is highly appreciated that you've reached out for support and we'd be more than happy to find you the best resolution so you can utilize your Roku remote again.

In this case, may we know the placement of your Roku device? Is there anything that is blocking the IR? If so, kindly clear any blockage from the device as the remote must be pointed directly at your Roku Express and there must be nothing blocking the signal from your remote.

Additionally, kindly try to press and hold the Back and Home buttons simultaneously for about 30 seconds to reset it. After doing so, try it again to see if this will make any difference.

Let us know how it goes and we'll continue assisting you from there. 

Best regards,
Carly