Forum Discussion

MiggyA-Ch's avatar
MiggyA-Ch
Channel Surfer
2 years ago
Solved

Roku USB charging cable does not fit right into the Roku remote charging port

Same problem. Have tried three Roku charging cables with my Voice PromRemote and the micro usb end doesn’t fit well into the remote. I can push it in, but it still falls out so the remote never gets fully charged. Frustrated!

remotes
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Thanks for the quick response, MiggyA-Ch.

    Apologies for any inconvenience this may have caused. In this case, I will coordinate this with the team for additional reinforcement. With this being said, I will reach out to you via Private Message to gather further details.

    In the meantime, if you are unable to use your physical Roku remote, you may install the Roku mobile app as an alternative. This works well with your Roku device and has a private listening feature.

    Your patience and understanding are highly appreciated.

    Best regards,
    Carly

  • RokuJharra-Q's avatar
    RokuJharra-Q
    10 months ago

    Hi, MiggyA-Ch. Welcome to the Roku Community!

    We appreciate your reaching out about the issue with your Roku remote charging cable. To assist you further, could you please confirm whether this is the remote that originally came with your device? Also, please confirm if it is a Voice Remote Pro or Voice Remote Pro (2nd edition).

    We'll wait for your response!

    Thanks,
    Jharra

10 Replies

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Welcome, and thank you for posting here in the Roku Community, MiggyA-Ch!

    We appreciate you letting us know about this. We'd be happy to review your concern thoroughly and help you find the best resolution for this. 

    Kindly provide us with additional details such as the following:

    • When and where did you purchase this?
    • Have you had problems charging your remote even the first time you used it?
    • Was this purchased separately? If so, kindly let us know when. 

    We'll be looking forward to your response.

    Best regards,
    Carly

    • MiggyA-Ch's avatar
      MiggyA-Ch
      Channel Surfer
      2 years ago

      Hi, thanks for responding. I bought the ultra a year or so ago. The remote was part of the package.

      It worked mostly ok for about 6-7 months, but that’s along with the problem which is the micro usb has never fitted into the remote comfortably. It falls out. Have tried taping it to stay in the slot, but that doesn’t work.

      Since then, it’s been getting increasingly annoying. Numerous posts here and elsewhere call out the same issue. ☹️