I had the very same problem with a new Roku Ultra (4670X) and tried resetting the modem and the ONT and the patch cord without success. I plugged the Ethernet cord that my Roku Ultra wouldn't recognize into my laptop and the laptop worked just great. I am using a GreenWave C4000XG router on a CenturyLInk fiber optic 940 Mbs connection,
Here's what worked for me.
- I logged onto the router (http://192.168.0.1) ignoring warnings about it's not being a safe site
- I went to “Advanced setup\Security\Application Forwarding”..
- In the “Select Device” drop-down box, I selected “Roku Ultra Family Room”.
- In the “Application Category” drop-down box, I selected “Applications”
- In the “Applications” drop-down box, I selected “Windows Media Streaming”,
- Don't forget to click “Apply”
- The router created two entries in the Application Forwarding List with TCP-UDP ports1755 and 7007 for the Roku Ultra Family Room device.
- I tried “Settings\Network\Set up connection\Wired,” and the connection occurred within seconds.
- Here's the weird thing: I installed a Roku 3 (4230XT) to a different TV, anticipating that it would not connect until I entered another Application Forwarding entry into the router for this Roku 3. Oddly, it connected right away without any entry into the Application Forwarding List.
- I removed the entries from the Application Forwarding List.
It's only been 3 days since this "fix" but I did reset the connection with
“Settings\System\Advanced system settings\Network connection reset\reset connection” and it restarts all nicely connected to the wired connection. '
Can anybody explain this behavior?
Jay