Forum Discussion

AlanMintaka's avatar
AlanMintaka
Newbie
7 months ago
Solved

Roku Ultra suddenly needing more memory, added 64GB card, not enough

Hello,

I have a Roku Ultra which I ran for years without a Micro SD card with no problems.  Then suddenly the other day I found I couldn't run a single app without getting a "not enough memory" error.  So I got a 64 GB micro SD card and  that solved the problem for most of my apps, but not all.  I still get "not enough memory" for Prime Video, for example.

What is this?  I ran for years with no micro SD card at all, and now suddenly a 64GB card isn't big enough.  I looked in Settings | System | About and saw that only 5% of the card was being used.  How can I be running low on memory all of a sudden?  I could try a larger card but what size should I use?  What size can the Roku Ultra accomodate?  There is NO information anywhere on the Roku website about what sizes of Memory cards to use. Should I try a 256 GB?

tv & player features
  • JWS9518's avatar
    JWS9518
    7 months ago

    Try doing a system restart or unplugging power to the Roku for 60 seconds to clear the cache and see if that helps.

    For specific apps, uninstall, system restart or unplug power, then reinstall and see if that helps.

    SD cards do go bad over time, sometimes without warning as does the memory used on the devices, so that is a possibility as well.

7 Replies

  • JWS9518's avatar
    JWS9518
    Roku Guru
    7 months ago

    Try doing a system restart or unplugging power to the Roku for 60 seconds to clear the cache and see if that helps.

    For specific apps, uninstall, system restart or unplug power, then reinstall and see if that helps.

    SD cards do go bad over time, sometimes without warning as does the memory used on the devices, so that is a possibility as well.

    • AlanMintaka's avatar
      AlanMintaka
      Newbie
      7 months ago

      Unplugging the power for 60 sec did the trick, so it looks as though I wasted my money on the 64 GB card. Ah well, it wasn't much, and the problem got solved.  Thanks much for the advice!

      • JWS9518's avatar
        JWS9518
        Roku Guru
        7 months ago

        Glad it worked.  It is always good to have a spare SD card as they can go bad over time without warning, especially if they are written to a lot.

    • Cp1024's avatar
      Cp1024
      Reel Rookie
      5 months ago

      i started seeing this on 3 separate Roku tvs this week, different locations and apps being used, unplugging them for  1 0  seconds cleared the cache. but it makes no sense for the 3 to all foul up in the same week other than a software issue.

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        5 months ago

        Cp1024 

        Thanks for letting us know about the issue with your Roku Ultra. We’d love to get more details so we can help you out.

        Can you tell us what specific error message is showing up on your TV? Also, when did this problem start? With that information, we can investigate the issue further.

        Looking forward to your reply.

        Roku Community Team

  • andyross's avatar
    andyross
    Roku Guru
    7 months ago

    It won't use more than 2-4GB of the card. There may be other issues going on. It's possible the internal memory may be going bad and/or is corrupted, causing it to get confused.

    A last-ditch effort may be to try a factory reset, which should wipe out and force a reload of everything.