Forum Discussion

Karma_'s avatar
Karma_
Roku Guru
5 hours ago

Roku Ultra not on the homescreen after start up

Another issue I’ve been experiencing. Whenever I wake up my Roku Ultra player it’s on some random page and rarely ever on the homescreen anymore. 
Been happening for a few months now.

Anyway my info since you will definitely ask:

• Roku Ultra 4850X
• Version 15.0.4
• Build: 5531
• Device ID: S0VS349CV1YS

 

 

3 Replies

  • RokuSuzette's avatar
    RokuSuzette
    Community Moderator

    Hey, Karma_​ 

    It appears your Roku Ultra isn’t reaching the home screen after powering on. Thanks for providing the Roku device's information. 

    We suggest restarting your Roku device by going to Settings > System > Power. If you don’t see a Power submenu, just skip ahead and select System Restart.

    Once the restart is complete, try turning off your TV using the Roku remote, then turn it back on and check if it loads to the home screen.

    Let us know how it goes!

    Roku Community Team 

  • atc98092's avatar
    atc98092
    Community Streaming Expert

    How are you waking your Roku? You should only ever press the Home or Back buttons to wake it. If you press the OK button (or some of the other transport buttons), you might be clicking on a hotspot on an ad, and that would certainly open some strange page. My Ultra always opens on the Home screen using the Home button to wake it. 

    • Karma_'s avatar
      Karma_
      Roku Guru

      Quite often I use the the handsfree voice remote and say „Roku tv on“. Or I use the power button on the remote.

      Anyway this issue wasn’t always the case. It’s something that’s been happening for a few months.