Forum Discussion

StevenCee's avatar
StevenCee
Roku Guru
2 years ago
Solved

Roku TV the screen will suddenly go black when streaming multiple channels

For the past couple weeks or so, watching the Roku channel, and maybe Netflix, Prime, and OTA, as well, the screen will suddenly go black, or shift to another channel, etc. eventually going back to normal, usually within a minute. 

Also, when I first go to the homepage, sometimes there'll be just empty squares, or sometimes I click on one, like Roku Channel, it will go to it, but then instantly jump back to the homescreen, etc.  Just a lot of glitchy things going on, just recently...

  • RokuJechealR's avatar
    RokuJechealR
    8 months ago

    Thanks for keeping us posted, Candyjames.

    Based on the details you've added, it looks like a hardware issue. We recommend contacting the TV manufacturer to report the problem and get help.

    Each Roku TV manufacturer provides direct support and warranty services for its products running the Roku OS.

    For a list of Roku TV manufacturers' contact information, visit our Community post here: Contacting Support for Your Roku TV

    We appreciate your understanding.

    All the best,
    Chel

11 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi StevenCee,

    Thank you for posting here in the Roku Community!

    We will be more than happy to assist you further with this issue that you are having with the Roku TV. Please try to restart your modem and router. After restarting your wireless network connection, you may need to restart your Roku TV by going to settings, system, power, and system restart.

    Let us know how it works.

    All the best,
    John

    • NotaFanofThisTV's avatar
      NotaFanofThisTV
      Newbie
      10 months ago

      How the **bleep** am I supposed to go to settings if I have a black screen??? I wouldn’t want another Roko tv if you gave me one! This thing is a piece of junk! A waste of money!

      • gretborg's avatar
        gretborg
        Newbie
        9 months ago

        click Home, scroll to Settings, choose System, on right menu, scroll down to Power, on right menu System Restart.

        My screen would show graphics, channels, but when I would choose a channel, got a black screen. Might have to tey a second time.

    • Candyjames's avatar
      Candyjames
      Reel Rookie
      9 months ago

      My screen went black on a 55" TCL Roku TV and we only had it for a year and almost 4 months. We tried the remote reboot and then we tried holding the power button under the TV but it still blank is their something else we could try?

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        9 months ago

        Hi Candyjames,

        Welcome to the Roku Community!

        We're sorry to hear about the issue you've been experiencing with your TCL Roku TV, where the screen went black. Thanks for the steps you took to resolve it.

        We would be happy to investigate this issue further, but we need more details.

        • When did you notice the issue start?
        • Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
        • Does the issue only occur on a specific channel while streaming or throughout the Roku platform?

        Please keep us posted, and we'll continue assisting you from there.

        All the best,
        Chel

    • StevenCee's avatar
      StevenCee
      Roku Guru
      2 years ago

      RokuJohnB  Yes, I did all those things, and eventually it began working ok again. However, there are still glitches like this happening, from time to time, including tonight. The channel guide said "No Information" on every channel, and wouldn't go higher than just the OTA stations. So I did a system restart, and it once again was working OK, although it took a few minutes to get the correct time...

      The glitches that are constant, are mainly when I'm streaming on my computer. The picture is too dark, even when I turn the computer's brightness up. Also, the captioning is on, even when it's not selected. When I change it to setting it on, then off, it will turn off, but than a few minutes later, the captioning comes on again, really weird.

      On my Roku TV, my main complaint is that movies on demand, that say in the Guide, "click * to start from the beginning", will start from the beginning anyway, even though I don't click the asterisk!  When that happens, it also cancels out the back feature, so I can't go right back to the channel I was watching, as I may have just wanted to see what else is on, during a commercial. Why do they go back to the beginning, even though I didn't click the asterisk key? Why can't this just work right?

      Oh, and it seems every few days, when I am on the Roku channel, if I click on one of the movies' trailers, I'll just get the spinning circles, and it'll say either 0%, 69%, or 99%, and then nothing else. If I try to play any of the movies, same thing happens! And sometimes if I go to Netflix, the same thing will happen, usually when I've had this issue with the Roku streams. The only way to fix it, is to do a system restart... It seems like it could be a matter of a build-up of cache, is there some way we can just clear the cache, instead of having to restart my Roku TV?