Forum Discussion

StevenCee's avatar
StevenCee
Roku Guru
2 years ago
Solved

Roku TV the screen will suddenly go black when streaming multiple channels

For the past couple weeks or so, watching the Roku channel, and maybe Netflix, Prime, and OTA, as well, the screen will suddenly go black, or shift to another channel, etc. eventually going back to n...
  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Thanks for keeping us posted, Candyjames.

    Based on the details you've added, it looks like a hardware issue. We recommend contacting the TV manufacturer to report the problem and get help.

    Each Roku TV manufacturer provides direct support and warranty services for its products running the Roku OS.

    For a list of Roku TV manufacturers' contact information, visit our Community post here: Contacting Support for Your Roku TV

    We appreciate your understanding.

    All the best,
    Chel

RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi StevenCee,

Thank you for posting here in the Roku Community!

We will be more than happy to assist you further with this issue that you are having with the Roku TV. Please try to restart your modem and router. After restarting your wireless network connection, you may need to restart your Roku TV by going to settings, system, power, and system restart.

Let us know how it works.

All the best,
John

Candyjames's avatar
Candyjames
Reel Rookie
2 years ago

My screen went black on a 55" TCL Roku TV and we only had it for a year and almost 4 months. We tried the remote reboot and then we tried holding the power button under the TV but it still blank is their something else we could try?

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi Candyjames,

    Welcome to the Roku Community!

    We're sorry to hear about the issue you've been experiencing with your TCL Roku TV, where the screen went black. Thanks for the steps you took to resolve it.

    We would be happy to investigate this issue further, but we need more details.

    • When did you notice the issue start?
    • Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
    • Does the issue only occur on a specific channel while streaming or throughout the Roku platform?

    Please keep us posted, and we'll continue assisting you from there.

    All the best,
    Chel