cwb95k
Thanks for the post.
We would be more than happy to look further into the issue, but will need more details. Can you please provide us the following information:
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
- USB device type and brand
- format of content that you are trying to play with the USB device
- tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
- steps to reproduce the issue you are seeing
Once we have this information, we will be able to investigate what you are experiencing.
Thanks,
Danny