Forum Discussion

LJM1411's avatar
LJM1411
Newbie
3 years ago

Roku TV stops recognizing USB drive

I use it for pausing Live TV. I thought the drive might have gone bad and replaced it, but TV would not recognize the new replacement.  It had been working for the last few years.  If anyone has any ...
cwb95k's avatar
cwb95k
Newbie
3 years ago

I used the same USB drive for about a year with no issue before it recently stopped working with my ROKU.  It is formatted correctly (always has been NTFS) and I added a power station just in case it was a power issue (still doesn't work).  The Hard Drive works fine on all other laptops and so I know it's not the Hard Drive.  I'm 90% sure the driver on the TV needs an update.

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    cwb95k

    Thanks for the post.

    We would be more than happy to look further into the issue, but will need more details. Can you please provide us the following information:

    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
    • USB device type and brand
    • format of content that you are trying to play with the USB device
    • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
    • steps to reproduce the issue you are seeing 

    Once we have this information, we will be able to investigate what you are experiencing.


    Thanks,
    Danny