Forum Discussion

DrTree's avatar
DrTree
Channel Surfer
5 months ago
Solved

Roku TV no longer works with Google Mesh WiFi

I was trying to load YouTube, Amazon Prime, and NetFlix on my Roku TV today. All said I have Internet problems. Testing the connection showed that it had excellent connection to the Google Mesh WiFi. My Ruku TV has always been connected to my Google Mesh WiFi in the past and worked.

Did a bunch of troubleshooting steps (other than a factory set), and finally can confirm that:

1. If I connect Roku TV to my phone hotspot, everything works.

2. If I connect Roku TV to my Xfinity modem/WiFi Router (2.4GHz), everything works.

3. Roku TV only stops working when it is on Google Mesh WiFi, even though Roku TV Internet test passes, and my Google Mesh WiFi app can also see Roku TV (and run device speed test).

What changed in the Roku TV firmware that broke Google Mesh WiFi?

  • RokuJohnB's avatar
    RokuJohnB
    4 months ago

    Welcome to the Roku Community, 2froggy!

    Thanks for letting us know about this issue you had with the Roku TV. We appreciate the troubleshooting steps you have taken so far.

    We suggest that you might need to contact the internet service provider regarding this concern since it was properly working on your mobile hotspot.

    Please let us know if there's anything else we can do to assist you.

    Kind regards,
    The Roku Community Team

13 Replies

  • EckoSky's avatar
    EckoSky
    Newbie
    5 months ago

    I would suggest power cycling your google mesh access points along with your modem. I’m having no issues with mine. I know how frustrating these issues can be but I usually find the easy/simple solution (power cycling) all devices fixes 90% of these sort of problems. 

    Keep us updated, hopefully it’s something simple otherwise I’m sure we’ll see many posts about this.

    Good luck!

    • DrTree's avatar
      DrTree
      Channel Surfer
      5 months ago

      Thanks, EckoSky, for your advice. I actually already power cycled all my Google Mesh nodes and also the Xfinitiy Cable Modem/WiFi Router during my troubleshooting. Didn't solve the problem for Roku TV, unfortunately.

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        5 months ago

        Hi DrTree,

        Thank you for posting here in the Roku Community!

        We want to investigate your issue with the Roku TV further since it will not connect to Wi-Fi.

        Can you please provide the following information below?

        • Are you getting any error messages or codes?
        • Did we recently make any changes to your network or network provider?

        We'll wait for your response.

        Thanks,
        The Roku Community Team