Forum Discussion

DrTree's avatar
DrTree
Channel Surfer
7 months ago
Solved

Roku TV no longer works with Google Mesh WiFi

I was trying to load YouTube, Amazon Prime, and NetFlix on my Roku TV today. All said I have Internet problems. Testing the connection showed that it had excellent connection to the Google Mesh WiFi....
  • RokuJohnB's avatar
    RokuJohnB
    6 months ago

    Welcome to the Roku Community, 2froggy!

    Thanks for letting us know about this issue you had with the Roku TV. We appreciate the troubleshooting steps you have taken so far.

    We suggest that you might need to contact the internet service provider regarding this concern since it was properly working on your mobile hotspot.

    Please let us know if there's anything else we can do to assist you.

    Kind regards,
    The Roku Community Team

DrTree's avatar
DrTree
Channel Surfer
7 months ago

Thanks, EckoSky, for your advice. I actually already power cycled all my Google Mesh nodes and also the Xfinitiy Cable Modem/WiFi Router during my troubleshooting. Didn't solve the problem for Roku TV, unfortunately.

RokuJohnB's avatar
RokuJohnB
Community Moderator
7 months ago

Hi DrTree,

Thank you for posting here in the Roku Community!

We want to investigate your issue with the Roku TV further since it will not connect to Wi-Fi.

Can you please provide the following information below?

  • Are you getting any error messages or codes?
  • Did we recently make any changes to your network or network provider?

We'll wait for your response.

Thanks,
The Roku Community Team