Forum Discussion

Jduff43's avatar
Jduff43
Newbie
11 months ago
Solved

New Roku Brand TV has vertical and horizontal lines

Out of the box my new TV has a red vertical dotted line on the left side and Black horizontal line across the entire center of the screen.  I am looking for option to replace the TV.  The TV was bought over 60 days ago and just opened due to moving in to a new place.   Appreciated assistance to have this replaced and how. 

model 55R4AX. 

  • RokuJanadeeK's avatar
    RokuJanadeeK
    11 months ago

    Hi Jduff43,

    Thanks for bringing this to our attention!

    We understand that you're having display issues with your Roku TV. We'd be glad to assist.

    We would suggest that you give the following steps a try:

    1. Power-cycle your Roku: Unplug it from the wall power outlet and plug it back in.
    2. Restart your Roku TV: Go to Settings > System > Power (if you do not see a Power submenu, skip to the next step) > System Restart.
    3. Last resort, factory reset: Go to Settings > System > Advanced system settings > Factory reset.
    We hope this fixes the issue. Keep us updated.
     
    Best regards,
    Janadee
  • RokuArjiemar's avatar
    RokuArjiemar
    5 months ago

    Hello Community Users,

    Thank you for posting in the Roku Community!

    We appreciate you reaching out to us about the problem you're experiencing with your Roku TV, specifically the appearance of vertical and horizontal lines on the screen. We're pleased to assist.

    If you are experiencing an issue with a Roku-branded TV (Roku TV Select or Roku TV Plus), feel free to contact Roku Support.

    If you're encountering an issue with your Roku TV manufactured by a Roku partner, start by contacting the manufacturer. Each TV manufacturer provides direct support for its models. 

    For support regarding Roku TVs, please visit our support page: Where can I get support for my Roku TV™?

    For in-depth instructions when making connections, completing the Guided Setup, using features, or configuring settings; refer to the Roku TV User Guide.

    If you need additional help with your Roku TV, please feel free to contact your Roku TV manufacturer. 

    Have any other questions? Don't hesitate to let us know. 

    Thanks,
    Arjiemar

  • Beasley5000's avatar
    Beasley5000
    Newbie
    6 months ago

    I was able to resolve the problem by unplugging my tv and leaving it off for 4 days, i tried the resets and dont have the option to do the bandwith alternatives, in my opinion the tv is being overheated, and unplugging it for considerable amount of time has solved the lines flashing on the screen for me. 

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    11 months ago

    Hi Jduff43,

    Thanks for bringing this to our attention!

    We understand that you're having display issues with your Roku TV. We'd be glad to assist.

    We would suggest that you give the following steps a try:

    1. Power-cycle your Roku: Unplug it from the wall power outlet and plug it back in.
    2. Restart your Roku TV: Go to Settings > System > Power (if you do not see a Power submenu, skip to the next step) > System Restart.
    3. Last resort, factory reset: Go to Settings > System > Advanced system settings > Factory reset.
    We hope this fixes the issue. Keep us updated.
     
    Best regards,
    Janadee
    • Linda131's avatar
      Linda131
      Newbie
      5 months ago

      I tried everything you suggested and nothing worked. I am now assuming it is a panel and the cost would exceed its value.  I have only had the TV 2-3 years. It is in my bedroom so usage is less than 3 hours a day. I’m very disappointed that it has failed this soon. I have been using Roku for almost 10 years and loved it. But I’ve never had a TV fail this quickly. Questioning if I should change to another brand. 

      • bamry's avatar
        bamry
        Channel Surfer
        5 months ago

        Huh, my Roku TV was a Christmas gift 2 years ago. Two days ago all this mess hit the fan - 2 days past the 2 year warranty expiration. Huh?

    • Jduff43's avatar
      Jduff43
      Newbie
      11 months ago

      Hello Janadee

       

      i have tried all of these steps already and this did not resolve the issues with either of the lines.   Looking for the next steps on replacement.  I have all packaging still as well.   

      Thank you. 

      Joe