Forum Discussion

DrTree's avatar
DrTree
Channel Surfer
7 months ago
Solved

Roku TV no longer works with Google Mesh WiFi

I was trying to load YouTube, Amazon Prime, and NetFlix on my Roku TV today. All said I have Internet problems. Testing the connection showed that it had excellent connection to the Google Mesh WiFi....
  • RokuJohnB's avatar
    RokuJohnB
    7 months ago

    Welcome to the Roku Community, 2froggy!

    Thanks for letting us know about this issue you had with the Roku TV. We appreciate the troubleshooting steps you have taken so far.

    We suggest that you might need to contact the internet service provider regarding this concern since it was properly working on your mobile hotspot.

    Please let us know if there's anything else we can do to assist you.

    Kind regards,
    The Roku Community Team

EckoSky's avatar
EckoSky
Newbie
7 months ago

I would suggest power cycling your google mesh access points along with your modem. I’m having no issues with mine. I know how frustrating these issues can be but I usually find the easy/simple solution (power cycling) all devices fixes 90% of these sort of problems. 

Keep us updated, hopefully it’s something simple otherwise I’m sure we’ll see many posts about this.

Good luck!

  • DrTree's avatar
    DrTree
    Channel Surfer
    7 months ago

    Thanks, EckoSky, for your advice. I actually already power cycled all my Google Mesh nodes and also the Xfinitiy Cable Modem/WiFi Router during my troubleshooting. Didn't solve the problem for Roku TV, unfortunately.

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      7 months ago

      Hi DrTree,

      Thank you for posting here in the Roku Community!

      We want to investigate your issue with the Roku TV further since it will not connect to Wi-Fi.

      Can you please provide the following information below?

      • Are you getting any error messages or codes?
      • Did we recently make any changes to your network or network provider?

      We'll wait for your response.

      Thanks,
      The Roku Community Team

      • DrTree's avatar
        DrTree
        Channel Surfer
        7 months ago

        Dear Roku Community Team,

        When I first noticed the problem, I got an error message saying "Can't open app. [App] could not be run because it could not be reinstalled from the network." See attached photo.

        After I connected Roku to another WiFi (Phone Hotspot, and my Xfinity modem/WiFi Router), Roku was able to install these apps and then open them.

        After I connected Roku back to my Google Mesh WiFi, each app would have different app-specific error messages, basically all saying cannot open the relevant server.

        When I test WiFi connection though (connecting to Google Mesh WiFi), Roku says I have excellent WiFi connection. See photo. I tried both the main Google Mesh WiFi and also tried the Guest WiFi.