Forum Discussion

Luvgabe's avatar
Luvgabe
Reel Rookie
2 years ago

Roku TV keeps turning itself off

The TV worked fine for months, but now it keeps turning itself off. I've tried the following, all to no avail:

  1. System, then, Factory reset.
  2. Reset connection.
  3. Turning off "auto power savings"
  4. Advice from Roku Customer Support Chat: Unplug TV from power source & remove batteries from remote, then replug everything.

Nothing works.

8 Replies

  • Frankie9092's avatar
    Frankie9092
    Newbie
    3 months ago

    I’ve did all steps got fast was able to reset my tv to manufacture settings after several times of resetting/TV turn off,

    but didn’t work last update was yesterday at 11:53 pm then tv started having issues calked Roku they told me sounds like hardware issues to call tcl but only open Monday-Friday and of course warranty is expired.. 

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      3 months ago

      Greetings, Frankie9092​!

      Looks like you're also experiencing issues with Roku TV turning itself off.

      Have you tried connecting the TV to a different power outlet and seeing if there's any difference? Also, when did you first encounter this issue?

      Let us know when you can!

      Roku Community Team

      • MimDav2022's avatar
        MimDav2022
        Newbie
        8 hours ago

        Yes I have I’ve actually tried a different house. Same issue, clearly a fault with this Tv.

         

  • Mom2daredevils's avatar
    Mom2daredevils
    Newbie
    4 months ago

    My new TV (unboxed 2 weeks ago) started doing the same thing 2 days ago. I have 2 other ONN Roku tv’s at my primary house (this is our summer home), no issues.

  • Luvgabe's avatar
    Luvgabe
    Reel Rookie
    2 years ago

    UPDATE:

    I think I've narrowed down what the problem is, and it is not with my Roku TV. This is what I did:

    • I first purchased a new Roku TV: same size, same model, but I encountered the same problem, which logic would exclude the TV being the problem.
    • I then unplugged, then replugged-in, my modem. Problem persisted.
    • So I called AT&T, and a technician there was very helpful. He said the modem cannot turn a TV off. If it's a modem problem, instead of my TV screen going completely dark, a message would pop up, that there's an Internet problem. He said it probably is a power source problem -- a short in a wall socket.
    • I tried 4 wall sockets in the room where the TV is, and with each, the TV still kept turning itself off. A clock radio plugged into one of the wall sockets also blinked off, repeatedly going to 12:00.
    • I then plugged my TV into a charged generator and, Presto!, no more turning itself off. I'm calling an electrician today to fix the power problem.
  • Bill55's avatar
    Bill55
    Newbie
    2 years ago

    I am having the same issue. I want the tv to stay on a app/channel for a good 8 hours with out touching the remote. I unchecked all the power saving setting but it still goes to the home screen after a few hours.