Forum Discussion

phxdavid's avatar
phxdavid
Reel Rookie
2 days ago

Roku TV freezing and apps crashing after update

I have a 40" 2025 Roku Select Series TV. After the updates on 10/28, it is constantly freezing up and exiting apps. I have to unplug the TV to clear it and it will work for 5-10 minutes and then star...
OS Update
roku made tv
phxdavid's avatar
phxdavid
Reel Rookie
20 hours ago

Model 40R3CX, Hardware ID KJ07X, Software version 15.0.4, Build 5537.

Everything I've tried does the same thing except Discovery+

RokuSuzette's avatar
RokuSuzette
Community Moderator
19 hours ago

Thanks for the information! phxdavid​ 

We’ll forward this to the right team for further assistance. To proceed, please provide the following information.

  • Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About)
  • Tracker ID (Press Home five times, then press Back button five times when the issue occurs.)


Looking forward to your response!

Roku Community Team