Forum Discussion

RYC's avatar
RYC
Reel Rookie
5 years ago
Solved

Roku Suddenly Cannot Connect to the Internet

i have a Roku Express and I cannot connect to the wireless internet. The internet works for all of my other devices like the computer, phone, etc... all located in the same area. Not sure why the Rok...
tv & player wifi
  • RYC's avatar
    RYC
    5 years ago

    Hi, thank you for the suggestion.  I did look for that setting yesterday but could not find the option for me to change it.   

    However, I did try to connect to a hot spot, it worked.  Then I switched back to my home wifi and it worked,   So I am back!

     

renojim's avatar
renojim
Community Streaming Expert
5 years ago

Xfinitity did some kind of update to their routers.  Go into the router settings and change the 2.4GHz wireless mode from g/n to b/g/n.  You can use their app or ask them to do it.

gbatlanta's avatar
gbatlanta
Newbie
5 years ago

The solution totally worked for me. I was able to change the settings from the app on my phone.  Then I went back to try and connect and it connected without any problems.  Much appreciated. Thanks!!

  • Depep's avatar
    Depep
    Reel Rookie
    3 years ago

    What is the solution

    • RokuKarla's avatar
      RokuKarla
      Retired Moderator
      3 years ago

      Hello Depep

      Thanks for reaching out to the Roku community!

      Can you please provide us with more information regarding the issue you are experiencing? Have you tried restarting your Router? Is there any error message when trying to connect? May we know whether Roku is detecting the network?

      We recommend doing basic troubleshooting steps on that Roku device and checking if these steps would resolve your connectivity issue:
      How to connect your Roku® streaming device to the internet using Wi-Fi® or Ethernet | Official Roku Support

      Let us know if this works for you!


      Regards,
      Karla

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        12 months ago

        Hi Community Users,

        We are locking this thread because the information may need to be updated.

        If you are still experiencing issues related to the original topic, here are a few steps you can take:

        1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.

        2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one! We are here to help.

        Thank you,
        The Roku Community Team