Forum Discussion

Makmak's avatar
Makmak
Channel Surfer
9 months ago

Roku Streaming Stick cannot find EERO Wifi

All devices in my home connect seamlessly to my wifi through a single point EERO Pro Router.  But the ROKU does not.  95% of the time it cannot see either the main wifi network or the guest wifi network.  I have to plug and unplug the ROKU Streaming Stick 3810 multiple times. Sometimes, it will eventually find it and connect, most times, it won't.  This has been going on since October '24.  I have turned off the Wifi 6 settings on the EERO. I have turned off the Wifi of the many other devices in my house so they are using 5G or ethernet only.  The distance to the router isn't an issue -- as the ROKU does work without issues --occasionally.  No idea what to do other than buy a different brand streaming device.

tv & player wifi

8 Replies

  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert
    9 months ago

    Makmak 

    Been awhile since I dug into the Eero routers, but they used to enable DFS channels (dynamic frequency) automatically and did not have a disable feature.

    The Roku Streaming Stick 3810 cannot use DFS channels so you must the non-DFS channels (36-48, 149-165) when on the 5ghz band.

    The 3810 can use both the 2.4ghz and 5ghz band (5ghz when on AC mode, not on the AX/wifi6 mode).

    ---

    With the above brief explanation/premise, it sounds like when the Eero router is using a DFS channel, the 3810 cannot find it/disconnects (since DFS is not supported with this model), and is having trouble connecting to the alternate 2.4ghz band (verify that you have the 2.4ghz enabled so the Roku device has something to connect to).

    If you want to/have to use DFS and 5ghz, then you can purchase one of the newer Roku devices that do support DFS.  You can use this Support article https://support.roku.com/article/21332729601687 to see the supported and non-supported devices.  If you like the Streaming Stick models, then you will need the 3820.

    If you want to use wifi6 and DFS, then you may want to consider the Roku Ultra 4850.

    ----

    Feel free to post back with the actual model number of the Eero router if you are still having issues or need additional help.

      • AvsGunnar's avatar
        AvsGunnar
        Community Streaming Expert
        9 months ago

        Makmak 

        Although the new Express 3960 (HD) does have the dual-band (2.4ghz and 5ghz) with DFS support, the next model up Express 4k+ 3941 is the model I would go with.  Comes with better hardware, memory, and a Voice Remote.

        The 3960 is on sale for $18, while the 3941 is on sale for $25 so for the extra $7 well worth it.

        https://www.roku.com/products/players

        -----

        Normally, these devices can be found in stores for the same price when Roku runs a sale (Walmart, Best Buy, etc)  Am seeing it at Best Buy right now for same price.  Just makes returns a little easier when can buy in a physical store, in my opinion.

        ----

        In regards to your issue, the LRWR (long-range wireless receiver) could also be having an issue/failure.  They no longer make this proprietary cable available for the 3810 (which is another reason I do not like the stick models).

        Just to rule out a LRWR cable issue, try connecting to a mobile hotspot on your phone (if available to you).  If connects to the mobile hotspot and streams fine, then the hardware is still working and the issue rests between the Stick and the Eero. (we can then look at some settings to confirm some things).

        However, I think for $25, I would just pick up the newer Express 4k+ 3941 and see if that makes your life easier.

        Feel free to post update.

    • Makmak's avatar
      Makmak
      Channel Surfer
      9 months ago

      Thanks. So, i tried turning off 5ghz channel (EERO let’s you turn it for 30 mins before it kicks back on——and, separately the EERO guest network will only run on 2.4 ghz) and even trying either of those methods — the  ROKU cannot see the either of the wifi networks (either the primary running at 2.4 ghz or the guest network — I also disabled wifi 6).  I also tried choosing “private network” and typing in the SSID and Password manually, but it still won't connect and acknowledge they exist.  

       

      Of the less expensive Roku’s — which ones would be worth trying — i’m not up to buy an ultra — especially if this problem is going to continue… Doesn’t have to be a streaming stick. Could do the express if that works...