Roku Streaming Stick cannot find EERO Wifi
All devices in my home connect seamlessly to my wifi through a single point EERO Pro Router. But the ROKU does not. 95% of the time it cannot see either the main wifi network or the guest wifi netw...
Forum Discussion
Been awhile since I dug into the Eero routers, but they used to enable DFS channels (dynamic frequency) automatically and did not have a disable feature.
The Roku Streaming Stick 3810 cannot use DFS channels so you must the non-DFS channels (36-48, 149-165) when on the 5ghz band.
The 3810 can use both the 2.4ghz and 5ghz band (5ghz when on AC mode, not on the AX/wifi6 mode).
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With the above brief explanation/premise, it sounds like when the Eero router is using a DFS channel, the 3810 cannot find it/disconnects (since DFS is not supported with this model), and is having trouble connecting to the alternate 2.4ghz band (verify that you have the 2.4ghz enabled so the Roku device has something to connect to).
If you want to/have to use DFS and 5ghz, then you can purchase one of the newer Roku devices that do support DFS. You can use this Support article https://support.roku.com/article/21332729601687 to see the supported and non-supported devices. If you like the Streaming Stick models, then you will need the 3820.
If you want to use wifi6 and DFS, then you may want to consider the Roku Ultra 4850.
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Feel free to post back with the actual model number of the Eero router if you are still having issues or need additional help.
Thanks. So, i tried turning off 5ghz channel (EERO let’s you turn it for 30 mins before it kicks back on——and, separately the EERO guest network will only run on 2.4 ghz) and even trying either of those methods — the ROKU cannot see the either of the wifi networks (either the primary running at 2.4 ghz or the guest network — I also disabled wifi 6). I also tried choosing “private network” and typing in the SSID and Password manually, but it still won't connect and acknowledge they exist.
Of the less expensive Roku’s — which ones would be worth trying — i’m not up to buy an ultra — especially if this problem is going to continue… Doesn’t have to be a streaming stick. Could do the express if that works...
