Roku Streaming Stick cannot find EERO Wifi
All devices in my home connect seamlessly to my wifi through a single point EERO Pro Router. But the ROKU does not. 95% of the time it cannot see either the main wifi network or the guest wifi netw...
Forum Discussion
Been awhile since I dug into the Eero routers, but they used to enable DFS channels (dynamic frequency) automatically and did not have a disable feature.
The Roku Streaming Stick 3810 cannot use DFS channels so you must the non-DFS channels (36-48, 149-165) when on the 5ghz band.
The 3810 can use both the 2.4ghz and 5ghz band (5ghz when on AC mode, not on the AX/wifi6 mode).
---
With the above brief explanation/premise, it sounds like when the Eero router is using a DFS channel, the 3810 cannot find it/disconnects (since DFS is not supported with this model), and is having trouble connecting to the alternate 2.4ghz band (verify that you have the 2.4ghz enabled so the Roku device has something to connect to).
If you want to/have to use DFS and 5ghz, then you can purchase one of the newer Roku devices that do support DFS. You can use this Support article https://support.roku.com/article/21332729601687 to see the supported and non-supported devices. If you like the Streaming Stick models, then you will need the 3820.
If you want to use wifi6 and DFS, then you may want to consider the Roku Ultra 4850.
----
Feel free to post back with the actual model number of the Eero router if you are still having issues or need additional help.
The EERO router is eero Pro 6e
Although the new Express 3960 (HD) does have the dual-band (2.4ghz and 5ghz) with DFS support, the next model up Express 4k+ 3941 is the model I would go with. Comes with better hardware, memory, and a Voice Remote.
The 3960 is on sale for $18, while the 3941 is on sale for $25 so for the extra $7 well worth it.
https://www.roku.com/products/players
-----
Normally, these devices can be found in stores for the same price when Roku runs a sale (Walmart, Best Buy, etc) Am seeing it at Best Buy right now for same price. Just makes returns a little easier when can buy in a physical store, in my opinion.
----
In regards to your issue, the LRWR (long-range wireless receiver) could also be having an issue/failure. They no longer make this proprietary cable available for the 3810 (which is another reason I do not like the stick models).
Just to rule out a LRWR cable issue, try connecting to a mobile hotspot on your phone (if available to you). If connects to the mobile hotspot and streams fine, then the hardware is still working and the issue rests between the Stick and the Eero. (we can then look at some settings to confirm some things).
However, I think for $25, I would just pick up the newer Express 4k+ 3941 and see if that makes your life easier.
Feel free to post update.
AvsGunnar Thank you. I’ll try the 4k Express - 3941. I looked at the Ultra, but saw a higher number of complaints with the 2024 model than the lower models. Also saw some Ultra LT for sale, but if the Express 4k+ works —then I’ll be happy. Thanks, gonna get one ASAP.
Other than the faster speed of the Ultra devices (and some additional 4k format features), I like the versatility of the Express 4k+ 3941.
With the newer hardware of the 3941, you can even add a compatible ethernet adapter or an OTG ethernet adapter that you can use with USB drives/thumb drives to play your own media and have many of the Ultra features. (ethernet capability and built-in USB port).
I have a couple 3941 devices in my setup and am pleased with them/no complaints.
Feel free to keep us posted. 👍
