Roku Streambar stuck in a recovery mode

It would be nice if factory reset worked, but it does not. The device goes straight back to Recovery Mode.

I have tried everything I can think of: reset both the soundbar and my router, left them unplugged for a bit, tried a different WiFi network, tried recovery in different languages. It looks like it's updating, but then reverts back to Recovery Mode. It's connected to a Philips Smart TV via HDMI.

Version 9.3.0 * 1060
Serial number YL007A248993
Device ID 2A1197248993
Roku 9102R

Yeah, same here.

Plugged into the wall, tried the factory reset, holding down the button for a full 60 seconds, etc. etc. etc. Always goes back to the Recovery Mode screen.

I now have a $200 brick. What a sad waste and pitiful, slow, and inadequate response from @Roku.

Hi CTOCSE8,

Thank you for the update!

We appreciate you following up on this and will let our Roku team know about your update.

Please let us know if there are other related issues we can look into further.

All the best,
Chel

Have manually ran update over several days from 12.5.5.4174 to 13.0.0.24056.  It goes through the update process to 100% and restarts.  I get the pop up to leave it plugged in until finished as it might take a bit.

I have excellent connectivity, have bounced the router and selected alternate wifi segments and the ROKU several times. 

Stuck on build 12 in perpetuity.  I ran the last manual update that took in January 16 manually with no problems.  The automatic update process never apparently kicks off, but manual one seemed to work until 13.

Hi CTOCSE8,

Thank you for bringing this to our attention.

We would be happy to look further into this issue with the Roku Streambar but we will need more details. Can you please provide us with the following information:

• What specific Roku device is affected? How about the running OS of this device?
• Does this only happen with one of your Roku devices?
• What troubleshooting steps have you taken so far?
• Have you tried connecting the device to an alternative network, such as a mobile hotspot, just to check or make improvements?

With more details, we'll be able to provide you with the best resolution possible. We are anticipating your response.

All the best,
Janadee

9102R
Version 930 1050
SN YL003T925645
Device last updated 1.16.24.  Running 12.x.x and have run the manual update several times a week trying to get it updated to 13.0.  Goes through the download, install, almost finished don't pull the plug screen then comes back up with 12.x.x.
When I check on it this morning I have the ROKU Blue Screen O Death (recovery mode)
Go through the process multiple times, disconnect power, hold the button reboots and log ins on multiple connections.  Reached out to the chatbot and went through the entire process again and after 45 mins wanted to push me off the ROKU merry go round to  COMCAST running an ACL list filtering MAC address. go over and jump on the COMCAST merry go round.
All my other ROKU sticks, TV's, computers are working just fine.  The Blue Screen of Death is only on the Streambar.

Hello Community users,

Thanks for posting to the Roku Community!

We've seen some reports of Roku Streambars getting stuck in recovery mode. Don't worry, our Roku team is on the case investigating the issue closely.

We appreciate you sharing the troubleshooting steps you've already tried!

To help us narrow down the problem, we'd like to ask you a few questions:

• Power Source: Is your Streambar plugged directly into a wall outlet, or are you using the TV's USB port for power?
• TV Brand: What brand of TV is your Streambar connected to?
• Troubleshooting Attempts: Can you tell us what steps you've already taken to fix the issue?
• Factory Reset: Have you tried a factory reset by holding the reset button for 30 seconds, even if the screen doesn't change?

Need a Factory Reset Guide? We've got you covered! Check out this article: How to system restart or factory reset your Roku streaming device

Still Stuck? If none of the above works and your Streambar remains stuck, please provide your device's serial number or device ID. This will help us get your info to the right Roku team for further investigation.

We'll mark this post as "solved" to keep everyone informed. Please feel free to reply with your answers, and we'll do our best to get your Streambar back up and running!

All the best,
Chel

To answer Chel's questions.

1. My Streambar is plugged into the wall, I didn't know there even was a USB option, since the end on the device is a barrel plug, not USB.

2. My TV is a 2020 LG. The Streambar is plugged into the HDMI ARC port.

3. The factory reset button never does a factory reset, no matter how long I press it. It goes to the recovery mode before ten seconds, and holding it longer has no effect.

Serial numbers and the like are in a previous post.

Hi willylee,

Thanks for following up!

We acknowledge the information you provided; our engineering team has been investigating this issue closely. Rest assured, once more information is available, we'll be sure to update this Community thread.

We hope to get everything sorted out soon and appreciate you bearing with us in the meantime.

All the best,
Chel

Thank you for your precise response, CTOCSE8!

To help us isolate the issue could you provide us with additional details:

1. A photo of the said screen when the issue occurs.
2. Have you tried connecting the Roku Streambar to an alternative network, such as a mobile hotspot, just to see if it makes a difference?
3. Have you tried a hard reset with your device?
4. Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).

Please keep us posted with the requested information. We are anticipating your response.

All the best,
Janadee

Power to the 9102 Soundbar   I have is via it's own dedicated power adapter.  Normally connected via WIFI whiich all my other devices are currently on same channel with no issues.  I have 4 channels and moved this device to another segment with no change in symptoms.

I've reset the thing multiple times and attempted the recovery in English, Spanish & French.  Again no change in symptoms what ever language I use.

I've removed it and used physical ethernet connection with no change in symptoms.

Also used normal USB remote and battery remote paired up with the device. I've been trying to update from 12.x.x for weeks and have ran the update manually to have it t ell me the download was complete and then the installation was complete and then it would reboot, back to 12.x.x.  I reported that and then awoke to the Blue Screen Recovery mode and was hoping it had finally updated.

This Soundbar is a brick @ almost 2 years old.!

Blue Screen of Death Recovery mode, connect to wifi channel abc or d in any language. Put password in and get the downloading.installing kabooki notice.  Dancing ROKU letters appear, it reboots, pop up window tells me to leave it powered via plug to finish installation and then we return to the Roku Blue Screen of Death Recovery screen.

I am still stuck.  I have my streambar plugged into the wall.  Connected to my Samsung tv via HDMI cable.  I have ran through the recovery download multiple times and comes back to the recovery start page every time.  I have held down the rest button multiple times to reset the system and it comes back to the recovery mode start page every time. 

Serial YL002K763299

ID 3K6222763299

ROKU 9101R2

TV's are another issue entirely since they are embedded in the non-Roku branded devices. 

I'm having exactly the same issue.  This is a widespread issue with Roku Streambar users that just started in the past week.

Please urgently help us as our Roku Streambar is unusable!!!!!!   There must have been a bad update that messed all Roku Streambar.

I have:

Version 9.3.0*1062

Serial YL007L542853

Device ID 2A1297542853

Same issue here. Remote won’t respond to select a language. This is the info listed on the bottom of my recovery screen. 

Version: 9.3.0 * 1058

S/N: YL00FV314889

Device ID: 3K619F314889

Roku: 9101R2

Roku reached out with PM to try it again. On 2nd attempted recovery it finally restored on Roku OS 12.5.5.

i tried to manually update the ROKU OS to 13, but it still doesn’t work.  
At least it’s not a helium leak stranding me on orbit lol!  Waiting for the Roku Apollo 13 🚀 👨‍🚀 fix.

I just need it to get back to the original form