Forum Discussion

Scooter2's avatar
Scooter2
Streaming Star
2 years ago
Solved

Roku remote stops working

Streaming Stick 4K - remote stops sending commands to the TV - only way I can fix that is to take off the back cover, rotate the batteries with my finger and then everything starts working again. Hav...
remotes
  • RokuJharra-Q's avatar
    RokuJharra-Q
    12 months ago

    Thank you for keeping us posted, ThePibbster!

    We appreciate your posts, updates, reports, and feedback about issues with your Roku remote. Please don't hesitate to contact us if you have any additional reports or problems with your Roku device or TV.

    For further Roku support, you can:
    Thank you for your understanding and continued participation in our community!
     
    Happy Streaming! ðŸ’œ
    Best regards,
    The Roku Community Team
RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Hi, DeborahR54552

Thanks for posting, and welcome to the Roku Community.

We appreciate you for bringing this to our attention and rest assured that we'll further assist you with the remote problem you've encountered. Could you please tell us more about the issue you've had? What behavior does your remote show? Further, what specific troubleshooting steps have you taken in an attempt to resolve the issue?

We look forward to hearing back from you.

All the best,
Kash

Ttev074's avatar
Ttev074
Newbie
2 years ago

Also started having this issue yesterday. My remote won’t even try to pair. 

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Welcome and thank you for posting here in the Roku Community, Ttev074!

    Reaching out for support is highly appreciated. We'll do our best to find you the best resolution regarding your remote concerns.

    As we checked, you have multiple Roku streaming players linked to your account. Would you mind letting us know which specific Roku player your troubled remote was connected to?

    In the meantime, you can try to check our Support article on How to fix your Roku voice or simple remote that is not working to help you. You can also try to press and hold the Back and Home buttons simultaneously for about 30 seconds to reset it and re-pair it right after.

    Let us know how it goes and we'll continue assisting you from there.

    Best regards,
    Carly